Why can't Teams detect a webcam that works for all other apps?

Hello Robert,

Thanks for your posting here.

According to your description, I'd like to confirm if you are using an external USB Webcam firstly. If so, I suggest you try unplugging it, wait for 5-10 seconds and then plug it back in. Besides, if you have a spare webcam with you, try to plug it into your PC and see if the new camera works with Microsoft Teams.

To better assist you, may I know what steps you have tried to prevent duplicate suggestion? Meanwhile, please also provide the following information to me for further assistance:

1.  Can the Webcam work when you join a meeting in Teams Web App?

2.  Any screenshot about your problem would be appreciated.

3.  Whether the Webcam can work in Teams on other PCs?

Thanks for your time.

Regards,

Seven

It is the built-in webcam, and it works for all other applications but is not detected in Teams or Teams meetings.  I have removed and had the camera reinstall and updated the driver.  I made sure that the camera is turned on in Windows privacy settings so that applications can access it.  I have also uninstalled/reinstalled Teams.  The camera shows as greyed out in Teams and Teams says that no camera is detected.

Hi Robert,

Thanks for your reply and efforts.

Since it cannot work only in Teams, I suggest you try signing into Teams Web App and check if the webcam works there. If it works, you can keep using Teams Web App as a temporary workaround.

Regarding to your problem, you can also try resetting your Camera by following the steps: Open Device Manager, then click the Action menu and select Scan for hardware changes. After completing, you can try again to see the result.

If the problem still exists, to further assist you, please share the detailed version about your Teams (including 32-bit or 64-bit) with me. To get the version, please click on your avatar and select About > Version, then you can see the version at the top of Teams.

Regards,

Seven

Hi Robert,

Any update would be highly appreciated.

Regards,

Seven

I had already tried resetting her camera with no luck.  The version is 32-bit.  I finally tried using an external webcam, and that worked.  I'm going to try a different laptop and reimage the laptop having the issue.

Hello Robert,

Thanks for your reply.

Since the external webcam can work in Teams, this might be related to compatibility. Here is an article aboout requirement for Teams that you can check and refer to: Hardware requirements for the Teams desktop app on a Windows PC. Besides, you can also try downloading 64-bit Teams to see the result.

I'm looking forward to your reply.

Regards,

Seven

Hi Robert,

If you get any update, please share it with me at your convenience.

Regards,

Seven

I suddenly have the same problem. The Webcam worked ok for more than a year and now Teams can't use the camera. Skype, Edge, Windows Camera, etc. etc. still have no problem... Even Windows Hello works ok.

It would be really useful if Teams allowed at least some minimal support for configuring the camera, quality, etc.

I think something accidentally changed the defaults on the camera to a setting that Teams doesn't like.

I am having this same issue.  I have an HP, the internal camera is an HP HD Camera.

It works with all other programs and also with the webpage format of Microsoft Teams.  However, it will not work with the downloaded version of Microsoft Teams.

I checked for the latest driver, re-installed Microsoft Teams.  Assured no other application was using the camera at the time, and nothing.

Any help would be appreachiated.

Start >Control panel> Administrative tools> run Computer management as admin

Go to Device Manager >Cameras

Find HP HD Camera > Right click on it and choose Update driver

Choose Browse my computer for device software

Choose Let me pick from a list of available drivers on my computer

Choose USB Video Device

Choose next

Camera works.