White Screen: Word, PowerPoint, Excel

Image

Image

I started having trouble with Word. It would freeze and not save my work. I force-quit through the task manager when the program froze. I reopened the program both regularly and then in safemode. The first image shows what happens when I open Word normally, the second shows when I use safemode. OneNote and Skype open normally, but Word, Excel, and PowerPoint all open white, no menu options, as you can see from the screenshots. I have tried repairing Office, Word, Excel, and PowerPoint but with no success. Help, please!
Hi I am an independent advisor and hoping to help you today.

Have you tried uninstalling and reinstalling office?

Thank you.

16 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

https://support.microsoft.com/en-us/kb/921541

 

or, see the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

Or

https://support.microsoft.com/en-us/kb/3091375

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then, after re-starting your computer, reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products
Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com

11 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 14, 2025 Views 301,862 Applies to: