when i try to install microsoft office i got error "setup cannot find Enterprise.WW\EnterWW.cab .browse to a valid installation source,and then click OK."


1)  I had to replace my laptop hard drive so this is a fresh install of Windows 7 64bit Home Premium

2)  The media is a legal purchased copy from Microsoft

3)  There is nothing wrong with the DVD ( I copied the files to the desktop to try and install from there)

4)  I used this DVD to install on this laptop prior to the hard drive problem.


Here is what I have tried:

1)  I have tried to install from the DVD and when I received the message I navigated to the DVD.  NO GO

2)  I have copied all the files from the DVD to the desktop and tried to install from the copied files.  NO GO same message and same result as the #1

3)  I have defragged my hard drive

4)  I have done a full check of my hard drive

5)  I have put on a reg cleaner to remove any registry entries that was invalid

6)  Still no luck installing



Isolated facts that might help:

1)  I have tried to install other software (SIMS3, Genalogy software) and have had issues with them installing also.  I did get the genalogy software loaded by coping it to the desktop.  The SIM3 software won't install of course it is a different error message CRC error.


Check if the Windows installed service is started. 
Go to Start > Type ‘Services. MSC’ (Without quotes) > Press Enter > Search for Windows Installer > Select it and Click on the Start at top right hand corner. 
In addition try copying the contents of disc to a flashdrive on a different computer then try installing from the falsh drive on this computer and check if this helps.

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Last updated January 25, 2021 Views 18,765 Applies to: