We’re still setting a few things up

Hi BreWep,

To troubleshoot this issue, could you provide the following information?

1. Have you assigned Exchange Online licenses to the affected user in Office 365 portal? If yes, please upload a screenshot about the licenses details.
2. How about if you re-assign licenses to this user and wait for a few hours, does the issue persist?
3. Do any others in your organization meet the same issue?
4. The affected account’s email address. I have sent you a private message to collect it. Please click on the link below to access it.
   https://answers.microsoft.com/en-us/privatemessages/list

Regards,

Toby

Hi BreWep,

Do you still need help? If so, please provide the information requested above at your convenience.

Best Regards,
Toby

Hi BreWep,

Per checking, all of your subscriptions are normal. To confirm if the root cause is related to the license, 

Please run the following PowerShell command and send us the outputs via private message.

a. Connect to Office 365 PowerShell

b. (Get-MsolUser -UserPrincipalName *** Email address is removed for privacy ***).Licenses.ServiceStatus

c.Set-MsolUserLicense -UserPrincipalName "*** Email address is removed for privacy ***" -AddLicenses "litwareinc:ENTERPRISEPACK"

d.Set-MsolUserLicense -UserPrincipalName "*** Email address is removed for privacy ***" -AddLicenses "litwareinc:ENTERPRISEPACK"

This example re-assigns a license from the litwareinc:ENTERPRISEPACK (Office 365 Enterprise E3) licensing plan to the unlicensed user *** Email address is removed for privacy ***. Here is an article for your reference.

https://technet.microsoft.com/en-us/library/dn771770.aspx

For your privacy, I have sent you a private message to collect the requested information. You can click the following link to access the PM.
https://answers.microsoft.com/en-us/privatemessages/list    

Thanks,

Toby

Hi BreWep,

Do you have any updates on this issue? Please post back at your convenience.

Thanks,

Toby