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Verify my identity

I am trying to setup Office365 and am being asked to verify my identity (right at the step when it checks when I. Am. Not. A. Robot.) and then subsequently being asked to contact Office 365 support. I have tried guidance from various other topics, such as using InPrivate mode, different browsers and even went so far to use a VM on Azure to try this. Nothing works. Where/who can I contact to proceed? Note: am MSFT FTE.

Hello Roeland Nieuwenhuis,

Based on your description, how would you like to setup Office 365? If it is convenience, please kindly share some detailed steps here. For “subsequently being asked to contact Office 365 support”, would you mind provide us a screenshot about this page to help us understand your symptom more clearly?

Meanwhile, I need to collect some additional information from you so that we can consult with our back-end team to see if they can do anything to help you.

Best Regards,

Sylvie

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Hello Roeland Nieuwenhuis,

We haven’t heard back from you. Do you have any updates?

Best Regards,

Sylvie

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Hi,

Apologies for the delayed reply.

See the following screenshot:

I keep getting this challenge, no matter what I try to do. When I go to the URL I end up at https://g.microsoftonline.com/0BX20en/856 which doesn't help me.

Best,

Roeland

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Hello Roeland

Thanks for your screenshot. We need to collect your tenant information so that we can involve our back-end team for further assistance. I have sent you a private message to collect it. Please click this link to access it.

Best Regards,

Sylvie

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Hello Roeland

We haven’t heard back from you. Do you have any updates?

Best Regards,

Sylvie

-----------------------
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Question Info

Last updated October 10, 2022 Views 119 Applies to: