Users report “Sorry, something went wrong Error getting value from 'ShouldFallbackToItemsScope' on 'Microsoft.SharePoint.Context.ContextInfo'..”

Hello Stacy Tomkins,

Thank you for reaching out! I understand that this issue is affecting multiple users, and from your description, there are no obvious permission or web part-related causes. I’ve tried to reproduce your scenario, but everything appears to be functioning normally on my end, as shown in the screenshot.

Since you mentioned several users have the same problem, given the nature of the issue, I recommend raising a support ticket through the Microsoft 365 Admin Center so that the Microsoft support team can investigate further with detailed backend logs and diagnostics.

To submit a support request:

1. Sign in to the Microsoft 365 Admin Center.

2. Go to Support > Help & support.

3. Provide details about the error, including the exact message and affected users.

I understand this may be causing inconvenience, and I sincerely apologize for any disruption. Please Let me know if you have any other concerns!

Best regards,

Sophia

We have the same issue in Sharepoint, we have made an support ticket at the Microsoft 365 Admin Center.

We are having the same exact issue. We already reported to Microsoft and they tried replicating the issue on their side and were not succesful. Now we are waiting for them investigate.

This is what we found out so far after some testing:

• The issue is only happening to users with Read permissions.

• If you open it in an incognito Window, it works for a few minutes and then it goes back to the same error.

• For some reason in Firefox incognito it works fine and doesn't crash (this might requiere Cleaning the cache to make it work).

Glad to know that we are not the only ones affected by this. Our main communication site is affected by this error, hopefully it gets fixed in the next couple of days.

We found what was causing the issue on our end at least. Seems like the View Applications Pages permission was turned off.

We did this back in the day because we didn't want users to access with read permissions to Site Contents and Site usage.

To access this page, you can go here: https://yourtenant.sharepoint.com/sites/SiteAddress/_layouts/15/editrole.aspx?role=Read

Replace yourtenant with the corresponding value and replace SiteAddress with the Site address for the site in question. If not, you can access from here:

Then click on Advanced permissions settings, go to Permission Levels:

And click on Read

From there, you should be able to modify the role permissions.

According to the Microsoft agent we got assigned, this is an incident on their side. Since it was working fine with this setting before.

Hope this works for you.