Unable to setup Outlook on Android Devices

Outlook has crashed on 4 different Android devices. It has been working for a very long time and suddenly it asked me to sign in then claimed that my username and password were not valid. So on my Pixel 3XL running the latest version of Android 10 I have rebooted, uninstalled Outlook and reinstalled it. I have worked with my server provider (Bluehost) to ensure that I am using the correct settings and password. I have been on MS support twice for several hours and have worked with Pixel support. No success. MS support tells me that they are not experts at Outlook for mobile but have tried to help anyway. They tell me that there is no way to get in touch with the proper support people but to file an in-app support ticket. I have done that and have received zero response after waiting for 4 days.
When I try to install Outlook on my Pixel, I download it from the Playstore, then enter my email address and go to manual setup for an imap install. I enter my email address, my incoming and outgoing servers and ports and my imap password. I have done this maybe twenty times both on my own and under the direction of support people and nothing works. They always give up and point the finger at someone else.

Hi Kent,


Thank you for the detailed clarification of your concern with Outlook for Android app, and we appreciate your time and efforts in trying all possible solutions to fix the problem. We agree that this behavior is a bit fiddly and you've already reinstalled your program several times and still the problem exists.


Since the issue is happening on your different devices, we can consider that the problem either the Outlook application having difficulty connecting to your account server or the account itself. Let me direct you to the right venue to get this addressed.


At this point, please allow me to help you escalate this case to our next level of support. This way, we’ll be assured that in-depth troubleshooting and real-time support would be applied. To escalate this case accordingly, we have sent you a Private Message asking for the necessary contact information so that we can have this issue forwarded to them. To see this message, click your profile name on this thread and select View private messages


We’ll keep an eye out for your reply.

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Question Info

Last updated November 27, 2020 Views 74 Applies to: