Unable to add Office 365 email account to Outlook of Office 365

Hi,

I've recently been assigned an office 365 account by my company in Germany.

Being the only rep in Singapore, I have to do all the office 365 installation myself.

I have installed the Office 365 BizPro (Outlook, Word, Excel, etc) on my laptop.

The problem is that I am unable to add my office 365 email account to Outlook.

Please advise. Thank you!

Cheers,

Vincent

You start MS Outlook, are prompted to add the mail account, you add your mail address & password only, then what exactly happens?

Is it an exchange maill account or is it an IMAP mail account, and if IMAP is two factor authentication set?

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Hello Vincent Lim,

Thanks for your post in forum. Regarding your description about "unable to add my office 365 email account to Outlook", May I please confirm that "how do you adding office 365 email account in outlook"?

For adding email account in outlook you can refer to this article https://support.office.com/en-us/article/add-an-email-account-to-outlook-6e27792a-9267-4aa4-8bb6-c84ef146101b

Meanwhile, if the issue still persist, I’d like to collect below information from you.

1.       Could you please provide us outlook client version? For knowing outlook client version https://support.office.com/en-us/article/what-version-of-outlook-do-i-have-b3a9568c-edb5-42b9-9825-d48d82b2257c

2.       Please provide us if you have got any error message at the time of adding office 365 email account in outlook.

 

Regards,

Darpan

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Thanks Darpan,

I added the account by clicking on the "add acount" tab in Files > Info.

This is the error message that I get.

The info on outlook client versions are in the screenshots below:

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Hello Vincent Lim,

 

Thanks for your reply. For adding office 365 email account in outlook you can try to perform following steps.

 

1. Go to Control Panel.

2. In search field type Mail and click on it.

3. In Mail Setup -Outlook > Click on Show Profiles.

4. Click on Add.

5. Click on E-mail Account.

6. Type your Name, email address and Password.

7. Click on Next.

 

Hope above information will help you.

 

Regards,

Darpan

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Thanks Darpan for the quick reply.

I tried out creating a new profile as you suggested but the same problem remains.

See pic below...

This is quite frustrating... I have no problems accessing my emails via webmail or even Mail app. But not possible on Outlook. Hope someone here can help...

Thanks, Vincent

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Hello Vincent Lim,

 

Thanks for your reply. Sorry for late response I was out of office. For issue regarding unable to add office 365 email account to outlook, I'd like to suggest that please try to use Support and Recovery Assistant tool for creating or re-creating outlook profile. You can refer to this detail article https://docs.microsoft.com/en-us/office365/admin/troubleshoot-issues-for-admins/fix-outlook-and-office-365-issues?view=o365-worldwide

 

Hope above information will help you.

 

Regards,

Darpan

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Hello Vincent Lim,

If you need any additional help or information, please feel free to contact us.

Regards,

Darpan

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Hi Darpan,

Thanks for following up.

My IT Admin managed to figure out the issue.

Turns out that the Outlook client is unable to support two factor authentication.

After we switched off two factor authentication for my account, everything works.

Thanks again!

Cheers.

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Last updated September 22, 2020 Views 1,014 Applies to: