Unable to Add MS teams-addin with outlook

Got a new laptop and configured outlook and MS teams, but my Teams add-in not showing in outlook meeting. 

I have uninstalled the MS teams and reinstalled but the same issue. 

I have created a new outlook profile but still same issue. 

Please suggest fixing this issue. 

Moved from: More Office apps / Windows 10 / Unknown/other

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Answer
Answer

Hello Senapati,

 

We’re very sorry for the issue you are having. From your description, it seems that Teams add-in will not show up when creating meeting request? If so, you may kindly try following steps to narrow down it:

 

1. Please make sure you selected the correct calendar and account in Outlook, your account have Teams license assigned as well. Then login Outlook Web App to confirm if you can create Teams meeting there, this way will check if issue is related with specific account.

 

2. According to the Note section in this article, please check Office suite product information (in Outlook->File->Office account). If you are using an Office Outlook installation from the Microsoft Store, the Teams meetings add-in isn't supported.

 

 

3. You may kindly try using the method suggested above to close Outlook and Teams, restart Teams and sign-in, then restart Outlook client, perform these actions in specific order to see if it works.

 

4. Try to check updates for Outlook and Office, in some cases issue can be disappeared itself by updating version. By my test with Office 365 ProPlus 1909(12026.20320), add-in works fine. You may try to update to this version to check if it can make any difference.

 

5. After done, in Outlook, click File tab-> Options -> Add-ins ->Go…, in COM add-in list, check if there’s an entry named “Microsoft Teams Meeting add-in for Microsoft Office”.

 

 

6. Please navigate to File -> Info -> Slow and Disabled COM add-ins to see if Teams add-in listed there:

 

 

Besides, may I confirm the following information for troubleshooting?

 

1. Which Office suite product are you running (Office 365 ProPlus, Office 2016 Professional Plus)? Is it downloaded from Office 365 portal, or is preinstalled product? You can check the product information in Outlook->File->Office account.

 

2. What’s the full version of Office?

 

Best Regards,

Anna

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Last updated July 20, 2021 Views 43,262 Applies to: