When I am trying to activate the office products it's not loading the signing in page. I tried all the available options like, clean the caches, reinstall the product as mentioned in some forum, ran a script to fix this issue (again another forum). I even cleared dns. no change, still cant activate as the sign in page is not loading.
Gives the following error if I try opening learn more.
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2015-12-13 18:45:20 +0000
Application Name: Microsoft OneNote
Application Bundle ID: com.microsoft.onenote.mac
Application Signature: ONMC
Application TimeStamp: 0x5664438d
Application Version: 15.17.0.151206
Crashed Module Name: unknown
Crashed Module Version: 15.17.0.151206
Crashed Module Offset: unknown
Blame Module Name: MicrosoftSetupUI
Blame Module Version: 15.17.0.151206
Blame Module TimeStamp: 0x56644405
Blame Module Offset: 0x000000000000b26a
StachHash: 1cb5
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
Thread 0 crashed:
# 1 0x0 in ( + 0x00000000) 0x0
# 2 0x9650eebd in _AVF_CreateMediaAcceleratorInterface + 0x000265AF (AppleGVA + 0x0003febd) 0x0
# 3 0x9651fbd3 in _AVFQTX_GetFreeDRMInstanceCount + 0x00000280 (AppleGVA + 0x00050bd3) 0xbff3a318
# 4 0x97aed24e in _VTGetGVADecoderAvailability + 0x000001D8 (VideoToolbox + 0x000b424e) 0xbff3a3f8
# 5 0x9765de3e in _WKQueryDecoderAvailability + 0x000000B8 (WebKitLegacy + 0x000d0e3e) 0xbff3a438
# 6 0x9a4a1e77 in WebCore::CDMPrivateMediaSourceAVFObjC::supportsKeySystem(****::String const&) + 0x00000017 (WebCore + 0x003afe77) 0xbff3a458
# 7 0x9a4a1668 in WebCore::CDM::supportsKeySystem(****::String const&) + 0x00000028 (WebCore + 0x003af668) 0xbff3a488
# 8 0x9ac1b1fe in WebCore::MediaKeys::isTypeSupported(****::String const&, ****::String const&) + 0x0000001E (WebCore + 0x00b291fe) 0xbff3a4a8
# 9 0x9aa4a15f in WebCore::jsMediaKeysConstructorFunctionIsTypeSupported(JSC::ExecState*) + 0x0000013F (WebCore + 0x0095815f) 0xbff3a4c8
# 10 0x121724bd in ( + 0x00000000) 0xbff3a528
# 11 0x98f6c0e4 in _llint_entry + 0x00004336 (JavaScriptCore + 0x004a20e4) 0xbff3a538
# 12 0x98f6c0e4 in _llint_entry + 0x00004336 (JavaScriptCore + 0x004a20e4) 0xbff3a588
# 13 0x98f67c27 in _vmEntryToJavaScript + 0x000000FD (JavaScriptCore + 0x0049dc27) 0xbff3a5d8
# 14 0x98ea624c in JSC::JITCode::execute(JSC::VM*, JSC::ProtoCallFrame*) + 0x000000AC (JavaScriptCore + 0x003dc24c) 0xbff3a628
# 15 0x98af52e0 in JSC::Interpreter::execute(JSC::ProgramExecutable*, JSC::ExecState*, JSC::JSObject*) + 0x00002EE0 (JavaScriptCore + 0x0002b2e0) 0xbff3a658
# 16 0x98cf89b9 in JSC::evaluate(JSC::ExecState*, JSC::SourceCode const&, JSC::JSValue, ****::NakedPtr
Operating System Information
Operating System: Mac OS X 10.11.2 (Build 15C50)
CPU: Intel x86, Logical CPU Count: 4, Frequency: 2700 MHz
Physical Memory: 8192 MB
Device: x86_64
Screen: 1280.000000 x 800.000000, bitsPerPixel = 24, frame = 0.000000, 0.000000, 1280.000000, 800.000000
Microsoft Application Information:
Error Reporting UUID: E3B89558-FD0B-4875-829F-EFB871EEF9BD
ULS UUID: A44B84C3-3339-4C73-95D8-EBB0628683BD
Rules Engine Session ID: 2756412611-13113-19571-95d8ebb0628683bd
Time from launch: 0 hours, 9 minutes, 17 seconds
Total errors on this client: 2
Crashed App Virtual Memory Size: 1037.156
Crashed App Resident Memory Size: 137.4179