Trying to log into one drive I get error code 0x8004de86

Also, I have changed my password today already for this and I could log in earlier.  I go back and I am locked out with this error code 0x8004de86, can you help please.

Alison

Answer
Answer

Hi Alison,

 

Please confirm whether your personal Microsoft account has the same alias and password as your Office 365 work or school account. If so, after changing your personal Microsoft account password, please try reinstalling OneDrive app. And then log into OneDrive with your personal account and set it up.

 

After you set it up, right-click the white OneDrive icon>Settings>Account>Add an account>Type your account again. For details, check Tailc's reply in this thread.

 

If that's not your situation, to clarify your situation, please confirm the following information:

1.Share your OneDrive version with us. Right-click the OneDrive icon in System Tray>Settings>About.

2.Please try signing into OneDrive on a different computer in your organization to see the result.

3.Can other users in your organization sign into the OneDrive client with the Office 365 work or school account(e.g. user@contoso.onmicrosoft.com )?

4.A screenshot of the error message.

 

 

Regards,

Joanne

40 people were helped by this reply

·

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

 
 

Question Info


Last updated August 7, 2020 Views 24,217 Applies to: