text recovery converter error word 365

When I try to open a doc in word 365 I get an error about permissions, sufficient memory and text recovery converter.

I have done all updates, permission is not an issue, memory is fine. What can be done to open files from users who are not at word 365?

Answer
Answer

Regile Reb,

I had no problem opening the documents that I received from Sandy and she also had not problem opening the documents that I sent back to her, which I had saved using the original file name to which I appended "as opened".  In response to a question from Sandy for my suggestions, I suggested that she try moving the files that she was unable to open to another folder and try opening them from there.  I then heard back from her that it was with documents that had been downloaded that she had the problem, in which case, it might be necessary to access the document Properties in the File Explorer and then check the "Unblock" box.

Hope this helps,
Doug Robbins - MVP Office Apps & Services (Word)
dougrobbinsmvp@gmail.com
It's time to replace ‘Diversity, Equity & Inclusion’ with ‘Excellence, Opportunity & Civility’ - V Ramaswamy

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Last updated June 10, 2024 Views 4,069 Applies to: