Text is missing in Outlook emails

The text is completely missing in our Outlook 365 email.  How do we fix this?

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Answer
Answer

Hi All,

This issue was posted to the Service Health Dashboard (SHD) as incident EX255650, starting at May 12, 2021 3: 54 AM(CST) [ Tuesday , May 11, 2021, at 6:24 PM UTC ].

User Impact: Users may be unable to view email message content within Outlook.

 

More info: Initial reports indicate that Outlook on the web is unaffected and users with access to Outlook on the web can view email messages there while we work on a solution.

 

Current status: We're gathering and analyzing data in an effort to isolate the cause of impact. Initial reports indicate that impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround.

 

Scope of impact: This issue could affect any user attempting to view an email message in the Outlook client.

Tenant administrators can view current information and updates on SHD at the link here https://portal.office.com/AdminPortal/Home#/servicehealth

 

For affected customers to easily identify the information here, this thread will be closed. We will update to the thread once the issue is resolved or you

 

can obtain the most recent information from SHD.

 

Your patience and cooperation are highly appreciated. Have a nice day and stay safe!

 

Best regards,

Nerissa

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Answer
Answer

Hi All,

 

Service Health Dashboard has indicated that issue EX255650 has been resolved as of:

Wednesday, May 12, 2021, at 2:00 AM UTC.

 

Final status: After extended monitoring of our service, we have confirmed that the issue has been fully mitigated and is running within optimal service levels.

 

If you are still experiencing an issue, please let us know as this may indicate either a scoping issue or an independent problem.

 

Thanks,

Rudy

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Last updated September 16, 2021 Views 1,980 Applies to: