So with so many people working remotely due to the virus, we needed a solution for certain staff to be able to have a company number on a personal device. Teams seemed to fit the bill. We purchased a phone plan and a call plan and applied the licenses to the required users. Then we acquired our numbers and that is kind of where I am stuck. After hours of waiting, I was able to assign numbers to 2 users, however the numbers do not work. If you call the numbers, 1 of them goes straight to voicemail, and the other one returns a message that it is not provisioned. I am not sure why this is as from what I have seen from Microsoft documentation, everything seems to be configured properly. Also, neither of these users have access to the dialer from either the desktop or mobile app.
The other users I can't even find when I search for them to assign them numbers. They have had the correct licenses applied for about 8 hours now. Does anyone have any suggestions or see anything that I may have missed configuring?