Teams away setting automatically switching on when not away

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

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Hello Kathleen Wheeler,

Thanks for your post here.

According to the official knowledge base, your current presence state automatically changes to Away when you lock your computer or when it enters idle or sleep mode. If you don't want the status to change to Away automatically, as a workaround, you can minimize Teams and display it in the taskbar at the bottom of your PC. 

If this cannot meet your requirement, we recommend you kindly give your feedback and share your experience via our UserVoice Service. Every customer’s voice is important to us. The related engineers will design or upgrade features referring to customers’ feedback and your ideas will help us to make our product and features better for you.

We sincerely appreciate your continued support for our products and services.

Regards,
Seven

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Hi thanks for your reply, but it its switching to away mode while I am NOT away from from computer. For instance, right now as I type this it is showing me as away. Teams is open on my task bar right now. 

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Hi Kathleen Wheeler,

To better help you, I'd like to confirm the following information with you:

1.  May I know how soon your status will become Away?

2.  Please check whether your Teams is up to date. To do that, please click on your profile picture and select Check for updates to see if you are using the latest version.

I'm looking forward to your reply.

Regards,

Seven

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I swear they've made a time change because this is happening to me now, too.

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Hi Kathleen,

I have consulted our engineers further about your problem. If we don't work on Teams although Teams is running in the background and we work on our computer, the status will be changed to Away after five minutes automatically. 

Given your situation, there is a workaround you can have a try. You can set a status message and show the message when someone message you so that your co-workers know you are available at that time. To do that, please click on your profile picture and select Set status message, then type any status message like "I'm available." in and check the Show when people message me option. You can also set the time when the message can be cleared. After setting it, click Done to save the changes. Then your co-worker will be able to see your status message when they message you or @mention you.

Hope this can help you and welcome back to share your feedback with me.

Regards,

Seven

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I think the issue is, it shouldn't show we are "away", when we are clearly working on our PC. Just because I'm not active in Teams does not mean I'm not actively working.

This is a current new flaw in Teams.

Jennifer

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Yes thats exactly the problem.

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Dear Seven,

Some of my colleagues have the same problem.

The thing is that Teams has recently replaced our entire phone system. In the configuration of the call queues, you can decide presence based routing. See Below.

In summary, Teams will send the call to the persons available. Which is a very cool feature when we think about the internal calls, video meetings, etc.

In the case of the status switching to Away after 5min working outside Teams is a really big problem. Fortunately, it is not the case for all my colleagues, but imagine if we receive external calls with everybody Away, then we could miss lots of calls, or directly send everything to the voicemail (doesn't seem really serious to be sent several times on a voicemail during working hours).

Please find a solution for this, thanks !

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This is happening for me too. If I do not actively click into the Teams app within 10 minutes it sets my status to 'Away' though I am working on my computer within Outlook, Chrome, etc. Very frustrating because my teammates keep sending me emails instead since I appear to be away. I have caught it changing on me so far 3 times today, and I have not left my computer, nor has it gone idle. As soon as I click into Teams suddenly I am 'Available' again. 

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Having the exact same issue.  A fix would be very nice. 

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Last updated June 18, 2021 Views 56,236 Applies to: