Sway not working

Dear FrederickFarrar,

I am very sorry for the inconvenience caused by this problem.

The issue you reported appears to be related to the service incident. This issue was posted to the Service Status Dashboard (SHD) as an incident SW806219 - Some users may experience slowness and intermittent issues loading the Sway service, as of Friday, June 28, 2024 at 7:53:08 PM (CST).

Title: Some users may experience slowness and intermittent issues when loading the Sway service

User impact: Users may experience slowness and intermittent issues when loading the Sway service.

Current status: We are reviewing the service monitoring telemetry to isolate the source of the issue and establish a solution.

Scope of impact: The impact is specific to users receiving service through the affected infrastructure who are attempting to load the Sway service.

You can contact your Microsoft 365 admin and go to the Microsoft 365 admin center to check if your tenant is affected by this service incident. If yes, monitor for the latest information.

However, if your tenant isn't affected by this service incident, because it looks like a temporary server-side issue, generate a support ticket to report this issue to the related team by generating a support ticket from the Microsoft 365 admin center. Reference: Get support - Microsoft 365 admin | Microsoft Learn

The support team there has more permissions than us, they can also involve more resources to investigate the issue from the backend. This would be the most efficient way to handle this case for you.

At the same time, we also noticed that you mentioned you have been blocked to contact support. May I know if you use the way above to raise a ticket? If not, you can refer to way above to raise a ticket.

I appreciate your patience and understanding with us. Have a nice day!!

Sincerely

Sukie | Microsoft Community Moderator

I am also having the same issue. When will this be fixed?

I am having the same issue!

I am having the same issue as of around 12pm EST today I noticed. Any updates?

Same issues experiencing here since 23:00 28/06/2024 in the UK.

Any idea when issue will be resolved? - Issues with Microsoft applications are begining to become more frequent so maybe change the wording from Productivity for your apps because if it goes down we cant use it, so not really productive is it?

I am having the same issue yesterday and still today! When will it be resolved?

Yes, same. Not working Friday 28th or today Sat 29th. Glad it's not just me!

I'm so glad it's not just me too. I use it for all my newsletters and spent hours preparing June's to send out yesterday and I really don't want to make it again!!

It's now a second day without Sway, this affects many of my courses. When will this be resolved.

Hi Sukie,

Can you give us an update on this please. Microsoft Showcase Schools applications are due on Monday and must include a Sway. Without access I cannot put the application together.

Thank you