Strange Outlook behaviour: an inbox within an inbox, and inbox folders that reappear after being deleted

Hi HNEI,
Log into web mail - do you have the same double folders online?

Are new messages delivered to the Inbox or INBOX folder? When you send mail from web mail, Which folder do the sent messages go into?

Go to File, Account Settings, open the account settings dialog. Double click on the account - is there a Root folder path set? You may need to set a root folder.

Hi Diane, thank you for your response.

Webmail looks fine (image at bottom).  When I send myself an email from webmail it is delivered to both "Inbox" and "INBOX" on Outlook.  For all intents and purposes, INBOX appears to be acting as a duplicate of Inbox.

I tried setting Inbox as the root folder.  The folders all disappeared, then within about 10 seconds all recreated themselves.  Tried to delete the "undeletable" folders... but had the same effect.  They reappear after a few seconds.

Are your other folders in the data file online - the AAA folders?

Hi Diane, no as the previous screenshot of my webmail folder shows, those folders are not present when viewed on email. They also do not show up on my phone.

Thanks

That is what i thought but wanted to confirm. The profile / datafile is messed up. I would export the data file to a pst since you don't have those folders online - this way you won't lose the contents if anything happens to the data file.

After exporting for the backup, i would make a new profile using the default settings Outlook sets for it. The folders you see online should sync down.

Create a new folder online so you can see where the server puts user-created folders.
Create a new folder in outlook - does it sync up to the server?

At this point you have a couple of options - keep the new profile and move the mail in your user created folders into the imap account, or just leave them in the pst.

Or go back to the old profile and rename the ost file that belongs to the imap account and let it re-sync to see if the folder list is ok - then decide what to do about the AAA folders and other folders you created.

Note, the exported folders in the pst will appear empty - you need to change the view on the folders or change the folder type.
https://www.slipstick.com/developer/code-sample...

Hi Diane,

I exported the .pst file to my desktop, then made a profile in Control Panel - Mail.  That part worked without error.  However, there was no profile for HNEI (my work email)… just my Hotmail.  So I simply made one for HNEI.  This is strange because if I clicked on Accounts in Outlook it showed both.  Oh well.

Then I went back into Outlook and for the first few minutes it showed only an empty Inbox (proper capital "I").  Then after a few minutes all the subfolders from before, including the odd all-caps "INBOX" came back.

So I did not proceed to the instructions in the second half of your reply.

I should book into Max OSX to see if the same thing happens there.

Paul