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Skype for Business App (MAC) Crashing on login

Every time I try to login to the application it crashes and asks me to reopen it. I have deleted the app and reinstalled it and the problem persists. Below are the full details on the error.

Process:               Skype for Business [5358]
Path:                  /Applications/Skype for Business.app/Contents/MacOS/Skype for Business
Identifier:            com.microsoft.SkypeForBusiness
Version:               16.13.184 (16.13.184)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Skype for Business [5358]
User ID:               *************

Date/Time:             2017-12-27 11:24:59.555 -0600
OS Version:            Mac OS X 10.13.2 (17C88)
Report Version:        12
Anonymous UUID:        **************************


Time Awake Since Boot: 340000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY


Answer
Answer

Hi Gio,

You may try the following steps to fix the issue:

1. Clear the Skype for Business cache:

a. Log out and quit Skype for Business.

b. Go to Finder > press Command+Shift+G > type in /users/<MacUsername>/library > delete the following files:

    • Containters > com.microsoft.SkypeForBusiness
    • Internet Plug-Ins > MeetingJoinPlugin.plugin
    • Logs > LwaTracing
    • Saved Application State > com.microsoft.SkypeForBusiness.savedState
    • Preferences > com.microsoft.skypeforbusiness.plugin.plist

2. Clear the Keychain access.


Open Keychain Access from /Applications/Utilities folder. Delete all keychains starting with Skype for Business.

I've done some research and found that the issue only occurs on Mac High Sierra. You may try to downgrade the OS to Sierra 10.12.6 and check if the issue can be fixed. However, it is not suggested unless all the solutions above do not work for you.

Thanks,

Lance

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Question Info

Last updated November 21, 2022 Views 4,720 Applies to: