Setting up BT email account on Outlook with numerous problems that drive me bonkers!!!!

Is this a BT Yahoo mail account?

Does the sam email account work ok in the win10 mail app?

Hi Peergint,

Greetings.

To be honest, we typically recommend you set up your BT email with IMAP protocol instead of POP3. POP3 is a protocol for receiving email by downloading it to your computer from a mailbox on the server of an Internet service provider, and emails are stored on a single device, sent messages are stored on a single device, emails can only be accessed from a single device. For POP3, if you want to keep messages on the server, make sure the setting "Keep email on server" is enabled or all messages are deleted from the server once downloaded to the app or software. Moreover, receiving mail using POP3 protocol is slow. Reference for you: What are the settings for outgoing and incoming BT Email servers? | BT Help

For your problem, I suggest you try to create a new outlook profile to check the results(Do not delete the previous profile in case), new profile will configure your account, data files and all kind of settings again, here is the reference: https://support.office.com/en-us/article/Create-an-Outlook-profile-F544C1BA-3352-4B3B-BE0B-8D42A540459D

Thanks,

Linda

Yes it's a BT account but not Yahoo.

Haven't tried the Win10 mail app.

Hi Linda,

Many thanks for your reply.

I actually meant to say IMAP not POP. I had already tried POP only to find out that I was using the wrong settings.

I tried creating a new profile using the previous profile, if that makes sense and it worked, except now I have 2 other identical email addresses on the left hand side where you can see your accounts and I cannot delete them, because they are not showing in the accounts list where you can create new, edit or remove accounts.

Also now, since I had that pop up asking me for password come up again and again tonight, I decided to shut down, but once again and this is another issue I have, where the system is shutting down but tells me a program is shutting down, and it's always Outlook and asks me if I want to wait or shutdown anyway. Now of course to add to my problems Outlook now will not open at all, no matter what I do.

I feel like it's an uphill battle just to get all this working properly. It's never any other program that gives me trouble, only Outlook!! I completely reinstalled 365 a few days ago and that's when I started having trouble again with Outlook, and after I thought I had fixed it.

The settings I'm using for Outlook for BT IMAP are:

Incoming Port 993: SSL/TLS

Outgoing Port 465: SSL/TLS

Any ideas please?

Thank you.

Hi Peergint,

Things sounds messy.

I suggest you follow the below steps one by one to see how it goes:

#1. Try to repair the Office from the Control Panel, here is the reference:https://support.office.com/en-US/Article/Repair-an-Office-application-7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b ( Please first try Quick Repair, if issue persists, you can try Online Repair)

#2. Remove your BT addresses from Outlook client.

#3. Reset your BT email password from BT email provider: https://www.bt.com/help/email/manage-email-account/manual-settings/i-need-to-change-or-reset-my-bt-email-password

#4. Re-add your BT email to Outlook using IMAP protocol.

Incoming Mail Server: mail.btinternet.com

Port: 993

SSL Encryption: Enabled (but not STARTTLS)

Outgoing Mail Server: mail.btinternet.com

Port: 465

SSL Encryption: Enabled (but not STARTTLS)

Thanks,

Linda