See my replies in Outlook conversation view version 16.0.6366.2062

hi alex,

to narrow down the issue, i’d like to collect the following information:

1. your operating system and outlook client version information.
2. have you tried another computer to see if the issue persists? if no, please try it and share the result with us.
3. if you are using office 365 for business, please log into owa(outlook web app) to see if the issue occur to owa.
4. a screenshot about conversation settings of the problematic folder.

5. may i know if the missing replies are still in send items folder or you cannot find the missing replies?

best regards,
aaron

Hi Alex,

When you have time, could you please provide the information I mentioned above so we can further assist you?

Thanks,
Aaron

1. Your operating system and Outlook client version information.

Windows 8.1 Outlook 16.0.6366.2062

2. Have you tried another computer to see if the issue persists? If no, please try it and share the result with us.

No I have not.

3. If you are using Office 365 for Business, please log into OWA(Outlook Web App) to see if the issue occur to OWA.

The issue does not occur on the web version

4. A screenshot about Conversation Settings of the problematic folder.

The settings are just like your screenshot.

5. May I know if the missing replies are still in Send Items folder or you cannot find the missing replies?

All replies are still in the Sent folder, thus why they show up in the web version

Hi Alex,

Thanks for the updates.

I have done some tests with the same Outlook client version but cannot reproduce the same issue. Since the issue is a little odd, would you mind use the Fix it tool to uninstall Office applications and then reinstall them to see if the issue persists? If so, please capture the sympathy screenshots without modifying for our analysis.

To protect your privacy, please upload the screenshots into a workspace I have created for you. I have sent you a private message with the workspace information. You can access the private message via the link: https://community.office365.com/en-us/user/conversations

Best Regards,
Aaron

Hello Aaron,

I uninstalled Office 365 from Control Panel/Programs and Features, then I went back to portal.office.com to reinstall.

After the installation the problem appears to be solved, I am now able to see my conversations with my replies.

Thank you for your assistance,

Alex

Hi Alex,

I’m glad to hear that the issue has been resolved by reinstalling Office applications. Based on my personal experience, the issue may be related to some installing issues during the upgrading.

If you encounter any issues when using Office 365 for Business services in the feature, you’re welcome to post a new thread in our forum and we’re always here for assisting you.

Best Regards,
Aaron