"search for online templates" greyed out

Hi All,

I am running Word from Office 2013. When I go to new I would like to search for online templates however the option is grayed out and I cant work out why. I am definitely online as I am typing you this message and I have all available Windows updates. Funny thing is that I have it also installed on my wife's machine and it works fine. Both running Windows 8.

Yes mine is a legit copy.

Any advice?

Thanks,

Mike.

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Question Info

Last updated May 26, 2020 Views 47,893 Applies to:

Answer

WayneLacefield

Open office product, go to...

File>Options>Trust Center>Trust Center Settings>Privacy Options. Make sure "Allow Office to connect to the Internet" is checked.

That should take care of your issue.

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Answer

Girish M

Hi,

Before we proceed I would require some more information to assist you better.

Are you able to search for online templates using other Office applications (Excel or PowerPoint)?

Let us try the following steps to resolve the issue and check if it helps.

Step 1:

Restart the computer and then try repairing Office installation. Refer to the following link for more information on how to repair Office 2013.

http://office.microsoft.com/en-in/project-help/repair-or-remove-office-HA010357402.aspx

Step 2:

Run the Fix it from the following article to remove all traces of the new Office on the system.

http://support.microsoft.com/kb/2739501

Once the Fix it completes, re-install Office 2013 and verify the results.

I hope this fixes the issue. If not, reply and I will be happy to assist you further.

Thank you

16 people were helped by this reply