Scanpst.exe quits before fixing PST

I have Windows10 64 and Office 2016 - all at latest updates.  I have a large PST file and decided to run scanpst. after the first run it proceeded to go to the fix stage but seemed to hang so i canceled it. Now when i run Scanpst it runs the scan phase and then after step 8/8 it disappears and is not visible in the task manager.  Now outlook does not open and scanpst gets to the same stage each time and then disappears. A 380mb log file is created though.  
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What size is the pst?

If very large scanpst can take a very long time - hours if not overnight - it may appear not to be responding and the PC may be unuseable whilst the process runs.

You appear to have damaged the pst and as such may need to resort to a third party paid for recovery tool, these ones have a try befor you buy option

If scanpst.exe is unable to fix your pst-file, then it is too badly corrupted. You can then try repairing or salvage recoverable items via a 3rd party recovery tool such as DataNumen Outlook Repair (for pst-files) or DataNumen Exchange Recovery (for ost-files).
If you decide to order use DNC-PUXB-HT to get a discount.

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Thanks. I think you are right that it is a large PST and so does take a long time but i dont understand why Scanpst quits after running the scan but before offering the option to repair

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Last updated January 31, 2019 Views 152 Applies to: