Repeated sign-in prompts to Local Office 365 Products


I have one end user that keeps getting asked to authenticate their O365 Products, namely Outlook, Word and Excel.

I have followed the procedure detailed below but to no avail:

The prompt is "There is a problem checking this devices license status.  Please sign in with the Office 365 account this device was activated with".

In addition to this procedure, they have also deactivated the installation against the user's account.  This did not help.

Can you help?


Hi True,

According to the prompted error message, it should be an activation plus sign-in issue. Please perform the completed steps as below and see if it helps:

1.Make sure Office 365 is logged out from all browsers on the affected user's PC.

2.In the affected PC ->open Word-> click File -> account -> sign out all of the accounts and then exist all Office programs.

3.Remove all the stored credentials in the credentials manager (Control Panel > User Accounts > Credential Manager > Windows Credentials). (NOTE: This will remove your stored passwords.)

4. Windows key + R  -> type cmd to open the command prompt window.

5. Input the following command:

cd C:\Program Files (x86)\Microsoft Office\Office16. ( If you can't find the path, type cd C:\Program Files\Microsoft Office\Office16 )

cscript ospp.vbs /dstatus (copy the last five digits of the product key)

cscript ospp.vbs /unpkey:xxxxx    (Please remove all the five digits of the product key you found. )

6.Restart computer  ->open Word -> type the affected user's Office 365 credentials.

If the issue persists, please capture a screenshot of affected user's subscription page and a screenshot of the error prompt.



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Question Info

Last updated July 20, 2020 Views 3,647 Applies to: