I've been unable to figure out why these images won't show up on my Macbook Air on OS X Yosemite 10.10.5 and Office 2016 version 15.40, but instead display a red X. Both of these documents (One is a Word document & the other is an Excel document) were downloaded off my my school website where us students download lecture slides/documents for our courses.
When I go and open these files after downloading it, the images that are suppose to be there are not present. I've been able to get around this by opening opening the documents on a desktop computer and then re-saving the file to a newer format, and then sending myself the re-saved document. The documents were originally created using word & excel 97-2003.
When I preview the documents instead of actually opening them, I can see the image there no problem, but once I open the document, I'll see the red X.
Three of my other friends who are also using a Macbook have no problems with the image not displaying. All three of them are also using Office 2016.
I've already tried completely uninstalling Microsoft Office 2016 via their guide and reinstalling, but it still failed to display the images.
Any help would be useful, thanks.