Recordings of Microsoft Teams meetings do not include screen sharing, only include audio

Hello,

Yesterday, I hosted and recorded two meetings. In both meetings, participants shared their screens for the majority of the meeting. The recordings of these two meetings successfully uploaded to Stream. However upon viewing, neither video includes the screen sharing - they are both audio-only recordings that show participant avatars highlighting as we talk (it's not a black screen with no visuals, it is as if no one shared their screen during the call). Is there any way to recover the video from these? They were very important meetings that cannot be recreated.

Thank you for any help!


Answer
Answer
Hi All,
 
This issue was posted to the Service Health Dashboard (SHD) as incident TM207532 Start time: 2020-03-24 16:36:03 UTC. User Impact: Users may notice that screensharing isn't being captured in Microsoft Teams meeting recordings.

Current status: We've collected Microsoft Teams debug, media, and desktop logs captured during active reproduction of the impact to continue our investigation into the source of this issue.

Tenant administrators can view current information and updates on SHD at the link here

For affected customers to easily identify the information here, this thread will be closed. We will update to the primary thread below once the issue is resolved or you can obtain the most recent information from SHD.

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM).

Your patience and cooperation are highly appreciated. 

Best regards, 
Shyamal
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Question Info


Last updated July 9, 2020 Views 2,481 Applies to: