Powerpoint error message - Sorry we ran into a problem

Dear DaDigger,

Greetings! Thank you for posting in Microsoft forum.

May I confirm if you are using PowerPoint for the web to present your slideshows? If so, please try accessing your slide in a different browser or open the same browser in InPrivate mode to rule out the browser issue. To know how to open Edge in InPrivate mode see, Browse InPrivate in Microsoft Edge, if you are using another browser, you can follow similar step.

Also, if this happens frequently and happens to all the users in your tenant, we will suggest you please contact your tenant admin, so they can create a support ticket to Microsoft support. You may also refer to Contact support for business products - Admin Help.

Thank you for your cooperation and understanding!

With sincerest regards,

Neha Singh | Microsoft Community Moderator

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Thanks for your response.

Yes - I am using PowerPoint for the web.

The presentation works fine in desktop Powerpoint. I have tried in private mode. I have tried in Chrome and Edge. Always the same result. Others are also seeing this error.

I am the tenant admin. I have created a ticket with our reseller who we buy our MS licenses thru, but they are useless.

I there an another way to create a Microsoft Ticket. When I go thru my Microsft 365 admin panel I can only raise a ticket with my reseller / partner. They are useless (reboot your computer recommendation - i am the tenant admin with a lot of upset users that can't do their training because our training is using Powerpoint online)

I found how to create a MS ticket. I see there is an option on the Contact support to create a New Microsoft ticket

Thanks

Hi DaDigger,

Good day! Thank you for posting back to Microsoft Community. We are happy to help you.

First, I would like to appreciate your efforts of spending time doing all those tests.

As I can see from your replies, you mentioned that the other users have the same problem, this issue may be related to your tenant.

We also noticed that you have found the way to raise a ticket, if you have any updates or solutions about this issue during raising ticket, welcome to post back and share with us. This will help other community members who have the same issue.

Thanks for your understanding. We look forward to your reply. Stay safe!

With Sincerest Regards,

Edwine | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***