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mwalker2

Outlook web access - light mode

If you are using outlook web access and you have light mode enabled, you cannot access your emails as all calls to https://r1.res.office365.com return 404. Yep M$ have switched the server off. If you could change from light mode to normal mode, you could access your emails, but although you can get to the options page where you can disable light mode, you can't submit the page, due to the aforementioned server being switched off.

Any ideas on how to either enable mormal mode or delete my owa profile?

Thanks

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Answer

Betty Gui MSFT

Hi Mwalker2,

Based on my test, whether you tick or untick the “Use the light version” option in Options > Outlook version settings, as long as you paste the OWA link of light version to the address index box, it will change your OWA page to light version, vice versa, you could also take a try and view if it helps.

Note: Please use latest browser to login to standard OWA.

As long as you login to one of the OWA version one time, the next time you login to https://outlook.office.com, it shows same outcome as the previous one.

Kind Regards,

Betty

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Outlook web access - light mode

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