Outlook in Microsoft 365 does not show email message text

Since this morning, outlook on my windows 10 does not show ANY email message text.

I open new mail and type anything, all these characters vanishes as soon as I hit return key.

If I open new windows for forwarding any incoming emails, message text is all blank.

Did I do something wrong?

Please help me!

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Same, there seems to be a problem with it

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After the installation of KB5003173 on May 11th 2021, Outlook 365 on my PC started to show only the 1st line of every e-mail message I received. Attempt to reply to any such message resulted in blank message window without any content whatsoever. I uninstalled KB5003173 and now everything works fine.

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Same,

the text seems to be there but you just cant see it. One line of my signature shows up, also you can't see what you are typing but if you send the email, the text is there. I tried changing font color, no luck. I couldnt get into my add ons to check that, I dont know if that has something to do with it.  

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Well, the update appears in the list.  It sat at downloading forever, but is finally installing.  I did find I can forward it to one of my alternate emails and everything is there.  But in the "sent" folder, it's black.  Hopefully, once it's installed, I can uninstall it.

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Hello 良一田畑

Hi, I'm Karl, an independent advisor and will try to help you with this.

There is an known service issue that is impacting some users that Microsoft is working on and hopefully will be resolved in the next several hours but the actual time to resolution is unknown.

Please see Outlook MVP Diane Poremsky's reply in the following thread that explains the situation

body of email missing
https://answers.microsoft.com/en-us/msoffice/fo...

Some people have reported that reverting to a previous Office build resolves the problem. This can be done via

#1 - Type <Cmd> (without the brackets) from the Start screen
#2 - Right-click on it and select <Run as administrator>
#3 - paste the following in the Command window to revert to the last known good version (April 23rd)

"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462

Diane Poremsky provides detailed instructions on how to perform the above in

Uninstall Updates in Office 'Click to Run'
https://www.slipstick.com/outlook/uninstall-upd...
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

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Mine is waiting to install kb5003173... meaning will tonight... and I have the exact same problem. No body of email... but can see first line... all other machines using same outlook work fine... and online outlook is fine, but desktop version... one line and no body -as of today. Same issue as everyon in this chat... but my machine says I have not yet downloaded ...3713. ? Weird, right?

Really hoping this is fixed by tomorrow!!

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"C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" /update user updatetoversion=16.0.13901.20462
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Thanks, Karl.

It worked just fine.

I think Microsoft should test all the possibilities BEFORE releasing monthly patches.

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Your welcome - glad you got things working.
Karl Timmermans (Outlook MVP 2012-2018)
http://www.contactgenie.info

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Used Diane's instructions to roll back my Outlook and all is well.  Also made sure to disable Outlook updates.  This was a real head scratcher until I thought to look here.  Hope they get this fixed ASAP.

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I didn't have a problem with the desktop Outlook 365 untill KB5003173 last night. I run the same Windows 10 with the latest patch from April 2021, and Outlook 365 with the latest patch also from April 2021. My problem started after the installation of KB5003173 on May 11th 2021. So I decided to go backwards, and uninstalled KB5003173 and installed the latest patch for Outlook 365 for May 2021 and my problem was gone. I finally saw complete message bodies, was able to reply, forward messages etc. A couple of minutes ago (May 12th 2021 12:30 CEST) my PC installed KB5003173 again. This time everything works fine. I have the latest KB5003173 installed and latest Office 365 Version 2104 (Build 13929.20372). I hope there will be no more problems.

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Last updated May 14, 2021 Views 224 Applies to: