Question

Q: Outlook can't find mail servers

I'm running Outlook 2016 on Windows 10 x64 Enterprise (clean install).

When trying to configure mail accounts Outlook can't find 'mail server' . This applies  to my own domain email account as well as my gmail account, both IMAP

All ran perfectly well on Win7 x64

And yes, I do know perfectly well how to do that and followed all the proper steps, so I don't need any advice there. I wonder if others encountered this problem too. I had extensive contact with my domain provider, but there's nothing wrong on their side.

Both mail accounts work perfectly in Win10's propriety mail solution, but I prefer to handle my mail through Outlook.

Any thoughts?



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Hi,

Thank you for choosing Microsoft Community,

What is the complete error message that you get, when you try to configure the Email account?

Provide us with the complete steps you followed to configure the IMAP account.

Do get back to us with more information so that we may assist you further.

Thank you

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the error msg:

The resource that you are trying to use is located on an unsupported version of Microsoft Exchange. Contact your e-mail administrator for assistance. 

Prior to updating Windows 10, outlook 2016 preview was working fine.

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Hi,

Thank you for choosing Microsoft Community,

What is the complete error message that you get, when you try to configure the Email account?

Provide us with the complete steps you followed to configure the IMAP account.

Do get back to us with more information so that we may assist you further.

Thank you 

Here are all the steps as sequentially taken from 1-6:

1. File, Add account
2. Manual setup or additional server types
3. POP or IMAP
4.
User informatiom
Your name: XXXXXXXX
Email Address: XXXXXXXX
Server informatiom
Account Type: IMAP
Incoming mailserver: XXXXXXXX
Outgoing mailserver (smtp) XXXXXXXX
Logon information
User Name: XXXXXXXX
Password: XXXXXXXX
Checked Remember Password
Unchecked Require secure etc.etc.
Deliver new messages to:
Checked new Outlook Data File
5. More settings
General
name of account 
organization
reply email
Outgoing server
Checked My outgoing server etc.etc.
Advanced
incoming server 143 encryption none
outgoing server SMTP 2525 (according to my ISP) encryption none
all the rest unchecked with tke exception of Purge items etc.
6. Next
Error messsages
Log onto incoming mail server (IMAP): The host 'XXXXXXXX' cannot be found. Verify that the server name is typed correctly.
Send test e-mail message: Cannot find the e-mail server. Verify the server information in your account properties.

I've taken this up with my ISP (of course) and there's nothing on their side, all my settings are ok and I never had any problems with Outlook under Win7

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Brian

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The scan was one of the first things I did last week already, no results and as you could read from my OP It's Outlook 2016 so one might suppose it's compatible with Win10.

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I've arrived at the conclusion that it's a Win10  ENTERPRISE x64 connection issue.
So far I have installed:
-x64 Enterprise on one partition
-x64 Pro on another partition
-x32 Free upgrade on my server
-x32 Free upgrade on my htpc

All issues I had were only on the ENTERPRISE x64 edition.

  1. Outlook couldn't find my email hosts
  2. Chrome couldn't find a Dashlane extension
  3.  iTunes couldn't find the iTunes store
  1. The common denominator? Connection issues. But not all the time. Only (so far) in these cases. It's not a firewall issue either, happened with- or without firewall and web protection on or off.

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14 people were helped by this reply


 
Question Info

Views: 6,350 Last updated: June 15, 2018 Applies to: