Outlook Android App E-Mail Notification Sounds

Can you please fix the Outlook Android App incoming notifications sounds?  Cannot select Outlook E-Mail sound anymore in new sounds.  Outlook EMail and Outlook EMail Sent are both in the sent sounds.  The Outlook sounds got erased from new emails list in a past update and have never been replaced.
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Hi EZ-D,

We replicate the issue you are having with Outlook here on our end. We tried to select New mail sound and Send mail sound in Outlook for Android app and we did not encounter any issues. 

To provide an accurate solution, we need to know which version of Outlook is installed on your phone. 

For initial troubleshooting, we suggest that you uninstall and then reinstall your Outlook app. 

To notify us and have us get back to you, simply reply to this post.

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I did as you suggested and uninstalled and reinstalled the Outlook app.  The new e-mail sound came back as Outlook EMail and is noted as App provided sound under Sound in the App Notifications tab.  However you still cannot select it from the new email sounds list.  It does not appear.  It only appears in the Sent Email sounds list along with the Outlook EMail Sent sound.

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Odd. The sounds are all there for me.
Brian

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Hi EZ-D,

Your concern about Outlook Android App E-Mail Notification Sounds issue is now under investigation and we are coordinating with our Internal support team to get this addressed as soon as possible. We’ll let you know once we reach a resolution. Please standby.

Regards.

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Thank you for patiently waiting. Upon communicating with our Internal support team, they informed us that it will be best if you'll reach out to our Outlook in-app support team. They will track and provide further assistance regarding your concern. Follow these steps to do so: 

  1. Open the Outlook app.  
  2. Click the Ellipsis button. 
  3. Click on the Help icon. 
  4. Select Contact support. 
  5. Type in your concern. Once done, click on the send button.


If you have additional questions, please let us know by replying to this thread. 

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Hi EZ-D,

We replicate the issue you are having with Outlook here on our end. We tried to select New mail sound and Send mail sound in Outlook for Android app and we did not encounter any issues. 

To provide an accurate solution, we need to know which version of Outlook is installed on your phone. 

For initial troubleshooting, we suggest that you uninstall and then reinstall your Outlook app. 

To notify us and have us get back to you, simply reply to this post.

Hi Darleen,

I have the same problem, unable to set the 'New Email sound'.  I followed the suggestion of uninstalling and re-installing. Got version 3.0.34 (311) and now the 'New Email sound' has defaulted to 'Outlook Email' for both my Outlook account and my IMAP account, but I cannot change either to a different sound. When I try to change 'New Email sound' on either account I am taken to the Notification Management screen.

I am running Android version 8.0.0 on Huawei P Smart phone.

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Hi Adrian_R---01,

Since you are also experiencing the same issue that EZ-D has, we highly suggest contacting our Outlook in-app support team. Kindly follow the steps that we provided last March 28, 2019 in this thread. 

If further assistance is needed, don't hesitate to reach us out.

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You replicated on the "Android" Outlook app and have no issues?  

 I can no longer select a sound for incoming mail either, when you click to select incoming mail sounds it opens Notification settings.

Rather than hundreds of folks contacting Outlook for help, how about one Tech do so and then post that solution right here where people are looking for help?

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As Darleen Pen suggested in March, I have contacted the Outlook in-app support team and they have told me that my problem is caused by the way Android is implemented on the Huawei P Smart. I have tried to find someone at Huawei who can tell me what is being done about it but not found anyone who will undertake to find out.

Does anyone know if the problem is occurring on any other brands besides Huawei?

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Same problem on Xiaomi Redmi Note 5 Plus.
My solution. 
First I uninstalled Outlook app.
I installed earlier Version 2.1.249 apk from apkmirror, then you can change notifications sounds, then do an update of  2.1.249 through Google play store without uninstalling app and sound remains what you picked. Worked for me.

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Last updated September 20, 2021 Views 24,111 Applies to: