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Outlook 2013 in exchange cached mode downloading old emails everyday

One of my office users is having this problem in his outlook 2013, which is setup in exchange cache mode. Everyday when he opens outlook, it shows downloading around 3.5GB of emails. This is happening even after he completes downloading all of the emails. On my part I deleted his old outlook profile and reconfigured a new one and let the outlook download all the mailbox again. Once it finished downloading, it is showing the same everyday.

Any solution for this? And why this may be happening?

I saw this one more thread with similar issue, but it was left inconclusive. 

http://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook/outlook-downloads-entire-mailbox-35-gb-again/5935c330-40a6-46c4-b43f-fa74ec52a32f

Hi,

To address your concern, kindly click this link and check Srinivasu Guntimadugu's answer.

Keep us posted.

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Hi,

To address your concern, kindly click this link and check Srinivasu Guntimadugu's answer.

Keep us posted.

Hi Dennis,

Thanks for your reply. However, that solution did not work. It is for a different issue. In my case, the user is getting new emails withoout problem, but everyday he sees his outlook trying to download already downloaded emails all over again. Ideally, in a cached mode setting, only the new emails should download, not the ones which are already done previously. 

Any other clue?

Thanks.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

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Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi,

To address your concern, kindly click this link and check Srinivasu Guntimadugu's answer.

Keep us posted.

Hi Dennis,

Thanks for your reply. However, that solution did not work. It is for a different issue. In my case, the user is getting new emails withoout problem, but everyday he sees his outlook trying to download already downloaded emails all over again. Ideally, in a cached mode setting, only the new emails should download, not the ones which are already done previously. 

Any other clue?

Thanks.

You can also try Karl Timmermans [Outlook MVP]'s answer here to configure your Outlook 2013.

This should help you in resolving this issue. Let us know the results to help you better.

Was this reply helpful?

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Last updated September 30, 2021 Views 258 Applies to: