Outlook 2013 crashes on IMAP sync

Hi,

I just upgraded from Office 2010 to 2013 on Windows 7 (32-bit), and I'm having massive problems with Outlook. I have two email accounts; the first is connected through EAS, and the second is synced with IMAP. If I have the IMAP account included in a profile, Outlook crashes (APPCRASH) every single time in OUTLMIME.DLL when it tries to sync. This only takes a few seconds to reproduce, and it makes any profile I add that account to completely unusable. POP3 is fine, but I'd prefer not to go that route.

What I've tried so far:

  1. Starting Outlook in safe mode to disable add-ins
  2. Repair the .pst and .ost
  3. Repair the Office install
  4. Reinstall Office altogether

Nothing seems to work aside from simply not adding the account to the profile in the first place, which is completely unacceptable. Here's a copy of the error message itself:

Problem signature:

  Problem Event Name: APPCRASH
  Application Name: OUTLOOK.EXE
  Application Version: 15.0.4420.1017
  Application Timestamp: 506734e2
  Fault Module Name: OUTLMIME.DLL
  Fault Module Version: 15.0.4420.1017
  Fault Module Timestamp: 5067323e
  Exception Code: c0000005
  Exception Offset: 0004b238
  OS Version: 6.1.7601.2.1.0.256.48
  Locale ID: 1033

Additional information about the problem:
  LCID: 1033
  skulcid: 1033

And here's a copy of the error message in the Event log:

Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: OUTLMIME.DLL, version: 15.0.4420.1017, time stamp: 0x5067323e
Exception code: 0xc0000005
Fault offset: 0x0004b238
Faulting process id: 0x1ed8
Faulting application start time: 0x01ce142b6a9fa97d
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\PROGRA~1\MICROS~4\Office15\OUTLMIME.DLL
Report Id: b10eb27d-801e-11e2-b646-d4bed9b94b5b

Any help would be greatly appreciated. I've run out of ideas. I tried asking over at social.technet.microsoft.com, but after one unhelpful reply, I've gotten no responses at all.

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This could be due to profile corruption. Create new Outlook profile and try.
http://support.microsoft.com/kb/829918


Harrow

I Am One of Many Tales From Ancient Times...

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This could be due to profile corruption. Create new Outlook profile and try.
http://support.microsoft.com/kb/829918



That's not it, and I've tried it multiple times. Like I said in the original post, "it makes any profile I add that account to completely unusable".

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This could be due to profile corruption. Create new Outlook profile and try.
http://support.microsoft.com/kb/829918


It is not a corrupt profile as it happens for me on a brand new install, two separate profiles but doesn't start crashing until the sometime into synching. Outlook is currently unusable.

Any suggestions would be great.

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I finally got mine to work by doing the following.

I uninstalled Office 2013 with the uninstaller as usual and then followed the instructions at http://support.microsoft.com/kb/2739501 for how to uninstall Office manually. Of course, I had to skip some of the steps because the uninstaller took care of a lot of it for me. Reboot at the end like it asks.


This also clears out your mail profiles completely, but it does not delete your .ost/.pst files, so if you really need to import stuff manually you ought to be able to do so.


I then installed Office 2010 and set it up to make sure everything worked properly. It did. (This step may have been unnecessary.)


I uninstalled 2010 the normal way and put 2013 back on. I fired up Outlook and all was well. Even though I had uninstalled and reinstalled Office 2013 a couple of times trying to get this to work, I suspect that enough junk crufty files were left behind from a previous install that something got messed up somehow. It's the only explanation I can come up with.

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Thank you very much for the update and detailed explaination. After a week or so of banging my head against the touch screen I suddenly realised, an hour after posting here, that Outlook was offering me a POP3 alternative. I know the Mail function on Win8 doesn't support POP3 and hadn't realised Outlook still does.

So this morning I deleted the IMAP profiles and set up the POP3 ones and hey presto no crashing and a girlfriend with 7,000 unready emails in her in box. I on the other hand still run Win2000 with Outlook2000 SR1. apart from needing to watch my .pst size it all works as it has done for many years although I now get the urge to swoosh the screen.

Glad you got yours working too.

Cheers
David

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Hi all !

To resolve the problem, please see the link below :

http://www.slipstick.com/outlook/2013/outlook-2013-imap-troubles/

The problem is linked to IMAP accounts. Go to File, Account Settings and double click on all affected IMAP account. Click More Settings button then switch to the Advanced tab.

In the Root folder path field type Inbox. Exit the dialog and perform a send and receive. (If the Inbox is not your root folder, setting Inbox as the root won't work, as it will hide all of the other folders.)

Regards

BUMPER

http://www.ebrocante.com

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Finally a suggestion that works, and so simple:-)  Thank You!

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Agree the problem is related to IMAP config, but setting the root folder to Inbox had the unfortunate effect of *hiding* the [Gmail] (system) folders like Gmail/Sent, Gmail/Trash.  I do occasionally need to refer to those, too.

But this gave me a great hint.  Here's the (black magic) process that worked for me:

1) set root folder to Inbox, as above (using Control Panel / Mail)

2) Restart Outlook.  Observe it hangs forever ("not responding").  I have a lot of mail in gmail so I let it sit for > 30 min.  But it never completed.

3) In control panel / mail, set root folder back to blank (as I think it originally was).

4) Restart Outlook.  Observe it *still* hangs.

5) Restart Outlook in *safe* mode (hold Control key down while clicking on shortcut to start it).  Observe Outlook opens quickly, and populates the IMAP folder hierarchy.  Consider just running Outlook in safe mode forever more....

6) (fingers crossed)  Restart Outlook normally.  Now it works!  And it's been working fine ever since!

Thanks again for the very useful hint bout IMAP!  From the name OUTMIME.DLL, I was thinking the problem was a particular ill-formed MIME message that I was going to have to identify and remove...

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I had to sign up to thank you, this worked great as weird as it sounds. :)

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As @RaziyaRC stated, as weird as it sounds, this one worked for me, too.  Thanks!

I didn't need to restart again after step 3.  After I removed "Inbox" from the advanced tab again, everything started syncing again, and all was well.  Thanks!

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Last updated August 28, 2020 Views 13,772 Applies to: