OneNote Web Clipper will not sign in to my 365 Business Account

Dear Mark,

Thanks for posting in the community.

According to your description, when you sign in to your business account in OneNote Web Clipper, it won’t sign you in. Since you have already tried some suggestions to troubleshoot the situation, I would like to collect more information about it.

1. Please open the private window of the browser, then sign in to your business account in OneNote Web Clipper again (you need to allow it in Inprivate when managing the extension), does the situation happen again?

2. Since the situation happens in using a business account, if you use another device to test, does the situation happen again? Or are your colleagues/classmates in the same situation?

3. What if you click More information in your screenshot, do some details pop on? If so, please provide a screenshot.

We look forward to your response. Thanks for your cooperation.

Sincerely,

George | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

Hi George,

Here are the responses for your questions.

1. Please open the private window of the browser, then sign in to your business account in OneNote Web Clipper again (you need to allow it in Inprivate when managing the extension), does the situation happen again?

Yes it does. Here is a screenshot.

2. Since the situation happens in using a business account, if you use another device to test, does the situation happen again? Or are your colleagues/classmates in the same situation?

I had a colleague try with her work account, and she is getting the same message. She said "It won't let me sign in. It says cookies have to be enabled for it to work properly... Cookies are enabled so I'm not sure why it's telling me that".

3. What if you click More information in your screenshot, do some details pop on? If so, please provide a screenshot.

Here are the details (in Edge). Screenshot below and cut/paste more details here: "EdgeExtension: 3.8.8 ID: ON-ad131eb4-29fc-46e1-****-************ USID: 526f6edd-2c41-ad09-87a7-************"

Dear Lorraine,

Thank you for posting back.

According to your description, since your colleague is in the same situation, I would like to suggest you contact your admin/IT department to create a support ticket via Micrsoft 365Admin Center> Support> New service request. That support team there will have the correct channel to help you investigate more and find what exactly reason has caused this issue.

Appreciate your understanding and patience.

Sincerely,

George | Microsoft Community Moderator

***Note: In the event that you're unable to reply to this thread, please ensure that your Email address is verified in the Community Website by clicking on Your Account Name > "My Profile" > "Edit Profile" > Add your Email Address > tick "Receive email notifications" checkbox > click on "Save".***

Hi

I have a similar issue, I have tried to log into the One Note Clipper using my @gmail Microsoft account, but it automatically only accepts my @outlook account. If I try to use the school log in section it says no available.

In short, I want to log into the One Note Web Clipper using my @gmail Microsoft account. Any help would be much appreciated.

Warm regards,