Onenote sync wirh samsung a71 android 10

Why can i not sync onenote on my samsung a71, running android 10.

I can't open anything

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Dear Jan,
Thanks for participating in the Microsoft Community. I'm an Independent Advisor and I'll help you.

Some users with last Onenote version running in Android 10 reported this situation, and one of them, said that the solution was, remove App cache, uninstall Onenote, re-start your mobile device and finally install last version from Playstore, now, if you have changes in your notes that you couldn't uploaded to the cloud, before, try to save in other location or app, then run this workaround, also, you can verify in any internet browser, in https://onenote.com, access with your personal account, and check if you have your notebooks synced and updated in there.

Do not hesitate to ask if you need more information.
I hope it has been useful to you.
Regards,
Renzo.

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Hi Renzo,

Unfortunately your suggestion did not work.

Same problem with pages.

'Page cannot be shown'

Grtz Jan

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Hello , I have bought SamsunA71 and  I live same problem ; in my old phone i can open up all my notes in onenote but with Samsung A71 it couldnt , even it couldnt open up all pages  in ONEDRIVE live  in my new phone?

Please could you kindly inform me what can be reason ?

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Hello , I have bought SamsunA71 and  I live same problem ; in my old phone i can open up all my notes in onenote but with Samsung A71 it couldnt , even it couldnt open up all pages  in ONEDRIVE live  in my new phone?

Please could you kindly inform me what can be reason ?

Hello,

I havo no solution found yet.

Also still searching..

Grtz Jan

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Same problem - also samsung A71.

One note perfectly syncs on previous phone -samsung galaxy s7 - but not on A71.

Tried "workaround" (cleared cache and data, removed app, rebooted, reinstalled and logged in again) - did not work.

Also going to https://onenote.com and logging in defers back to the app - so really am not able to see any of the notes online either.


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It seems to be a problem with this specific device and a lot of people are reporting it. Is it at least being worked on by the devs?

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I post this problem in the tech community. 

https://techcommunity.microsoft.com/t5/onenote/onenote-sync-error-with-samsung-a71-and-android-10/m-p/1319271#M1143

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It seems to be a problem with this specific device and a lot of people are reporting it. Is it at least being worked on by the devs?
Is anyone working on it?

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I have the same problem on A71. And tried different thing from loading from personal or work account, removing notebooks adding them and also completely removing the app and reinstalling it.

Typically it loads a few pages from the Notebook, but always ends with the sync error 0xE000283C.


Interestingly I also have a Samsung A51 on a different account though, but that one is fine.


I'd be happy to switch to the web OneNote in the interim, but it always refers back to the app, even if you uninstall it.

But opening from OneNote.com will fist show the notebook, then launch OneDrive and then switch to the OneNote app.

If the app is not installed, it will offer to download it. If you choose "Not Now" it won't load it in the browser, so this is not a valid workaround.


Can't use OneNote on the A71 at the moment it seems, hope this get's some traction and a solution soon

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I have the same issue. My A70 has stopped syncing and pages do not open after software upgrade to android 10. It worked perfectly fine with Android 9.

I spoke to Samsung customer support who asked me to wait for an update by Microsoft for it to work. Please sort out an update for OneNote for Android 10. Thanks!

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Last updated October 1, 2021 Views 1,796 Applies to: