OneNote not showing notebooks

I recently got a new work laptop. We have Office 365 and on my old laptop, I used OneNote.

This new computer has OneNote for Windows 10, and OneNote. I signed into both since I wasn't sure which to use (though I do like OneNote better and that's what I was comfortable using previously).

When I open OneNote for Windows 10, all of my notebooks are present, it updates correctly, I have them shared with teammates and they're able to update, etc.

When I open OneNote (which is preferred), I see no notebooks at all. I'm logged in correctly and haven't been able to troubleshoot why I'm not seeing the same items I'm seeing in OneNote for Windows 10.

I searched the forums, and asked our IT team but haven't been able to figure out how to get OneNote with office 365 to load my notebooks. I was hoping someone may be able to help here :)

Thanks!

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Answer

Chitrahaas Nalla MSFT

Hello Vicki,

Generally, when you sign in to OneNote app with your Office 365 account, the cloud services connected to your accounts such as OneDrive and SharePoint will be connected to the OneNote app and we can follow the below steps to open the Notebooks from the cloud service:

Open the OneNote app> File> Open> Select the OneDrive or SharePoint site based on the location of your Notebooks> Click on the Notebook to open it in the app.

As you mentioned no Notebooks are showing, can I know whether you can see your OneDrive and SharePoint when you go to File> Open?

If no, I request you click on Account> Add a service> Storage> OneDrive for Business> Sign in with your account where the Notebooks are stored.

If it shows your OneDrive and SharePoint but it doesn't show the Notebook when you click on OneDrive or SharePoint via File> Open, please sign out from the OneNote app and sign in back to check the result.

If still not, can you please share the Product Information and version of the OneNote app? Open the OneNote app> File> Account

Best Regards,

Chitrahaas

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Vicki_B

OneNote not showing notebooks

Chitrahaas Nalla MSFT

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Vicki_B

OneNote not showing notebooks

Chitrahaas Nalla MSFT

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Question Info

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