OneNote extension Chrome Mac

Hi Tim,

According to my test in Chrome on Mac, all my notebooks are listed in the locations.

The location list depends on your notebooks.

Open OneNote Online and check "My Notebooks".

Please capture screenshots of your location list and your "My Notebooks".

In addition, please make sure that you have the latest version of Chrome.

Best Regards,

Gloria

I assume this is the old and known problem of ghost notebooks.

The only known solution to get rid of them is using the Windows OneNote 2016:

File --> Open --> Recent Notebooks --> right click a ghost notebook --> Remove from List.

Bernd

thanks

Hi Tim,

Thanks for your reply.

I want to confirm if the suggestion shared by Bernd P works for you.

Best Regards,

Gloria

Gloria - Not really. I have some work arounds to the issue. But the bottom line is the selection of Notebooks in the OneNote Chrome extension doesn't match the list of Notebooks in my OneDrive. There are some old Notebooks that have been deleted for a while showing up. I changed the name of a Notebook and that change doesn't reflect in the extension. But when I save a page in the old Notebook name, it shows up in the correct Notebook even though it currently has a different name in OneDrive. So I guess I will just have to live with that. Thanks for your help.

Tim

Hi Tim,

Thanks for your reply.

I still cannot reproduce the issue from my side, let's try doing some troubleshooting:

1. Use OneNote Web Clipper in other browser such as Safari.

2. Uninstall and reinstall Chrome on your Mac.

Please also capture some screenshots of the behavior in Web clipper and OneNote list in OneDrive.

Best Regards,

Gloria

Hi Tim,

Have you tried in different browsers?

Could you please share some screenshots of the behavior from your side?

Best Regards,

Gloria

I've tried Safari with the same result. The "1Accounts" Notebook's name was changed to "Accounts" and the "Big Yellow Notebook" Notebook's name was changed to "1Applemoose". But they did not update and refresh in the web clipper. I've tried everything including uninstalling and reinstalling the web clipper. As well as unistalling and reinstalling Chrome.

Hi Tim,

Thanks for your reply and sorry for my delay.

I have tested from my side in some browsers again and I still cannot reproduce the issue.

Is it possible that you test on different Mac machines or even Windows machines to see the result?

If the issue also happens on different machines, I would like to suggest you submit a feedback by click the smile face to the product team directly.

Please add all the test result in the feedback too.

Thanks for your understanding.

Best Regards,

Gloria