OneDrive: Something's not right

Dear Hirwan,
I'm Renzo, I'll help you with your question.

In order to verify your cloud storage, in any internet browser on incognito mode (Ctrl+Shift+N) go to below link and access with your personal account:

https://onedrive.live.com/?v=managestorage

If you are able to access it and your problem is local, I mean, if the problem it's with OneDrive client at your PC, you could try with following process:

1. You can try with an OneDrive Reset, so take a look at following process on the link:
https://support.microsoft.com/en-us/office/rese...

2. If previous process does not works, you could re-install OneDrive client with following process;
Do you know how work with the "Regedit"?

3. So, with the keys combinations (Windows + R), you'll open the "Run" windows, then type: regedit
We need to find OneDrive folder and delete it.
you will find it in this path:

HKEY_CURRENT_USER\Software\Microsoft\OneDrive

Expand Microsoft folder click on the "arrow", inside you'll see the OneDrive folder, click with "Right-Click" over OneDrive folder and delete all.

This process only remove OneDrive configuration, the data will be fine.
Take a look more information in following support:
https://support.microsoft.com/en-us/office/how-...

4. Next, uninstall OneDrive client from Control Panel and re-install again, you can download it from following link:
https://support.office.com/en-us/article/onedri...

Download the last "Production Ring" version and install it.

5. Open the app and sign in, then when you select the folder location for OneDrive (use default folder), maybe will appears a message that says "This folder already has information/data", so, in the same way, select that location and accept.


Note: By other hand, if you are not able to open it on the browser, could be due to a temporary service degradation, normally this degradation take no more than 72h to be solve it.

Tried the link and this is the error given:

Actually, the same thing happen with all other devices, i cant access to OneDrive.

I am not able to access it on either browser or on the Onedrive app on windows/android.

When tried adding this account to Onedrive App, it shows,

Whereas I can log in to Office.com with the same credentials but am not able to access Onedrive or files saved in it.

Apparently, it's an issue in the account, I suggest you to contact support directly, just they are able to help you for this situation, contact them on weekdays by one of these phone numbers:
Global Customer Service phone numbers:
https://support.microsoft.com/en-us/topic/globa...

Also you can chat with an agent, at below link click in Get Support > Describe your issue > Get Help > Need More Help > Microsoft 365 and Office > Technical Support > Chat with support agent

https://support.microsoft.com/contactus

Iam facing the same issue as above. Cannot login to onedrive.

Account: *** Email address is removed for privacy ***

My files are there. I cannot access my one drive and my files. Please contact me ASAP as below

email: *** Email address is removed for privacy ***

mobile: +61 431 578 359.

Please take this as a urgent request and contact me soon. I appreciate your support.

Thanks in advance.

Regards

Nandha

I have tried to contact support but since this is a business account and I cant get connected with the account admin, I cant get through with the MS technical support team..

How can my files be recovered now....