OneDrive Quota Problem

Split from this thread.

We have the same problem - the admin suddenly went to 2GB - rest of organisation at 1TB storage

However  the powershell command (Set-SPOSite) did not work to solve the problem.  All attempts reported "This site has exceeded its maximum storage...."  and did not change the quote.  -StorageQuotaReset did not work either.

Any idea or suggestions ? This only happened recently - everything was fine before...  So actually there is currently more than 2GB in the admin account because there was no quota problem before. 

It seems Microsoft changed something at a low level which is affecting the quota on admin accounts

any help most appreciated thanks heaps


Hi All,


Here is an update from our related team:


Root Cause:

Checking from backend and found that you have SharePoint Online license and Visio license. As you are assigned a SharePoint Standard license and a Visio Online Plan 1/2 license, you will lose out on your eligible ODB quota. The ODB Quota for SharePoint Standard license is 1TB while Visio Online Plan 1/2 comes with ODB_Basic and thus 2GB. You will get 2GB quota while you should get 1TB. It is a problem and we are working on it now. As it may take time to test the fix and deploy the fix, you could use below workaround to resolve this issue.

Browse to Portal admin->Users->Active Users->Select the user and edit the user license. Uncheck the "OneDrive for Business Basic" license for the user from under the Visio Online Plan 1/2.
Wait for 20 mins so that the license change sync'd down to SPO and then ask the customer to run
Set-SPOSite -Identity <ODB Url> -StorageQuotaReset

If it is not the situation you meet, please start a new thread in our forum so that we can further investigate on it.




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Question Info

Last updated April 19, 2021 Views 6,286 Applies to: