OneDrive Missing Folder

Hi there,

My OneDrive application says that all of my files are synced but I am missing a folder. When I log into SharePoint from a web browser, the folder is there. Can someone please help me troubleshoot this? I have tried to uninstall and re-install the app already. I have also paused the syncing and then resumed.

I have a Macbook Pro 2017 running on macOS Mojave.

Answer
Answer
Hi Kairi,

I'm a fellow Microsoft customer and expert user here to help.

Try resetting the app.

"Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)

Find OneDrive in your Applications folder.

Right-click OneDrive and select Show Package Contents.

Browse to the Contents > Resources folder.

Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).

Start OneDrive and finish the setup process."

From here:
https://support.office.com/en-us/article/onedri...

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated April 14, 2025 Views 2,499 Applies to: