OneDrive for Business shared folder not showing in Explorer (Windows 10)

Hi EricaJones2, 

Based on your discription, please check if the user marked the shared folder visible in setting> account> choose folder or not.

This article named "Change the location of your OneDrive folder" explains why this prompt came up to you and how to deal with it.

It mentions: You'll see a message letting you know that the OneDrive folder in the new location already has files in it. Select Use this location, and then finish setting up OneDrive.

Regards,

Jerry

Hi Jerry,

Thank you for your reply.

For the record, I can assure you that this user did not go through the steps shown at https://support.microsoft.com/en-my/help/4028633/windows-10-change-the-location-of-your-onedrive-folder to unlink her PC.  We do not know why her laptop unlinked itself the first time, and we don't know why it did it this second time.

I don't think your workaround addresses the issue. If we have her choose a different folder for her (currently invisible) version of the shared folder to land, then she will not be linked to our actual shared folder.  However, are you suggesting that we have her choose a new directory, so that at least something on her harddrive becomes visible and then spend hours and hours  figuring out what files we can delete and which to keep? And after weeding things out from her version of the shared folder, we could then change back to the actual, real shared folder?

Given the hours and hours trying to solve this seems to take, does anyone here know why a PC would just unlink itself like this? Can it be fixed/avoided? 

thanks!

 Erica

Hi Erica,

It might be a possibility that the OneDrive folder was somehow removed from the left navigation in File Explorer, but it is still synced to your drive. If it is shared folder, then it will be synced to C:\Users\<Username>\tenaant by default, you can go to this location and check if the synced folder is still there.

In addition, please check shared with me view in user’s OneDrive (open a browser, go to https?? http://portal.office.com/ and click OneDrive tile) and check if user still has the access to shared folder.

Meanwhile, please confirm if the issue with just was a shared folder or entire OneDrive is unlinked.

Thanks,

Neha

Hi Neha,

I confirm that this user still has access to the shared folder, by checking OneDrive via a web browser at http://portal.office.com/

Her personal OneDrive is linked and showing up in the File Explorer. The connection to the company OneDrive/shared folder is what has disappeared from File Explorer.  

I did find the shared folder by navigating to C:\Users\{Username}\{Company Name} 

The shared folder is located in a OneDrive-branded folder that looks like it has a couple of office buildings on it.

How might we proceed from here?

Thank you, Neha!   Also - I am not sure why I have two user accounts on this help forum - ?!?! But this is still EricaJones2, the original querent

 Erica