OneDrive docs locked for editing by another user

Hi Crystal,

Here are some suggestions for your users :
If they use office online and OneDrive online: 
Try to restart the browser and start a private window and see the outcomes.

If they are using Office client: 
Try to open the file form Recent. Open Word > choose the file from Recent on the left and see if it still locked.
When close the Office applications, open the Task Manager(start key > type task manager) and end related task of Office.

Here are some adjustment might help:
1. Disable Check in and Check out in their OneDrive online and see if the issue persists: log in to Portal >OneDrive> Return to Classic OneDrive(left bottom of the page) > Settings(top-right of the page) > Site Libraries and Lists > choose the folder that have this issue > Versioning Settings > choose NO under Require documents to be checked out before they can be edited? > OK.
2. Check the status of  Use office to sync Office files that I open in OneDrive and it should be enabled by defult and please keep it enabled. right-click on OneDrive icon and select Settings>Office, check the Use office to sync Office files that I open. Here is a description of this feather: Use Office 2016 to sync Office files that I open 

Regards,
Alex

Hi Crystal,

Have you fixed the issue? If you still need support, just post back.

Regards,
Alex

Thanks, Alex.  I'll give this a try and get back to you.

Hi Crystal,

How did it go? Have you tested it yet? Welcome to post back if you still have concerns?

Regards,
Alex