Onedrive: 404 file not found

O365 when installed under a Win user admin account, and run from that admin account, auto logs in when the PC is started. There is no separate login for any component.

Win search for Word > Resulting shortcut > Rt click > Pin to task bar > start Word from that shortcut (hover mouse over the shortcut gives access to the 10 most recent docs)

Dear Jonathan Jansson

Thanks for raising your concerns in Microsoft Community.

Recently, users from other language sections have also reported similar problems. We are currently investigating and collecting information, so we need to further confirm and troubleshoot with you.

First of all, it needs to be clarified whether you cannot open the file in the OneDrive synchronization folder or in OneDrive.com. What if you enter the OneDrive client on your phone to access the file?

Usually, the documents in OneDrive will also be displayed in the Office component on the computer. For example, in [File]-[Start]-[Recent], can you open the document through the file history open list to open it successfully?

Usually the error code [404] is an error message returned by the service without response, so you can check the service status by visiting the website (Service Status (microsoft.com)), or you can also try to modify the network settings:

• Change your computer's network connection, which can be switched to mobile hotspot.

• Click Windows+R and type ncpa.cpl.

• Click on the name of the network you are now connected to, open the Network Status window, click Properties, in the Network Properties window, double-click on Internet Protocol version 4 (TCP/IPv4), change the Auto-DNS to "4.2.2.1" and "4.2.2.2", and then click "OK".

• Tap Windows+R and type inetcpl.cpl to open Internet Options.

• Click "Connections" in the upper menu bar, click "LAN Settings", tick "Auto-detect settings", and make sure the remaining two are unchecked, click "OK".

• Click "Advanced" on the right side of the upper menu bar, pull down the slider, tick "Restore Advanced Settings", click "Apply" on the bottom right corner, and then click "OK".

But if the problem occurs on multiple devices, we recommend that you go to the OneDrive feedback platform to submit the issue (if convenient, please provide as many details as possible, including pictures, copied videos, etc.), where there will be dedicated developers to pay attention to and comment on your feedback.

After sending feedback, you can share the feedback link in this forum, so that other users with similar problems in the forum, including me, can vote for your feedback. The more votes, the easier it is to get the attention of the development team. Thank you for your cooperation.

You can try the above steps first, I hope it helps you. I also look forward to your response.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Dear Jonathan Jansson

I need to add something to my previous reply.

Recently, other users have reported the same problem. We have also tried some troubleshooting solutions, but none of them can solve the problem.

However, Microsoft has learned about this problem and is investigating and fixing it.

As an alternative to this problem, we recommend that you download the file to your local computer and then access it. We also recommend that you wait patiently for the problem to be fixed.

Since the Microsoft Community is only a technical discussion community and cannot participate in content related to development, we are waiting for the problem to be fixed just like you.

Thank you for your understanding!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

how soon can you expect this to be fixed?

Dear Sara Eisenberg

Thank you for your reply.

We have received a reply from the relevant department that the issue has been fixed. So can you try to access the file again to check the situation?

If the error message still appears, please reply to share the latest progress with us.

Thank you for your understanding.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

Dear Sara Eisenberg

We haven't heard from you for a while. How is your problem going?

Did the previous reply help you with your problem?

I look forward to hearing from you and sincerely wish you a happy life and all the best!

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist

no it did not work

Dear Sara Eisenberg

Thank you for your reply, and I'm sorry to hear that your problem still exists.

Since the development department has informed us that the problem has been fixed, we recommend that you submit the problem on OneDrive's feedback platform, as there may be users who are still troubled by this problem like you.

Regarding the published problem, please provide as much detailed information as possible, including pictures, videos, etc., where a dedicated developer will pay attention to and comment on your feedback.

After sending feedback, you can share the feedback link in this forum, so that other users with similar problems in the forum, including me, can vote for your feedback. The more votes you get, the easier it is to get the attention of the development team. Thank you for your cooperation.

Best Regards,

Tracy - MSFT | Microsoft Community Support Specialist