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Offshelf license to Microsoft Admin Center or Azure portal

Hello,


I bought a Microsoft 365 (Family) license offshelf, I need to move the license to My Microsoft Admin Center or Azure portal so that I can apply the licenses the right users via Microsoft Admin Center or Azure portal.

Would that be possible or I would need to get another license?


Thanks,

Hello Joycerahila, 

 

Thank you for bringing this to our attention. We appreciate that you've taken the time to post your concern here in Microsoft Community Forum.   

  

We understand that you want to migrate your Microsoft 365 Family subscription onto your Microsoft Admin Center or Azure Portal. Let’s check on this together and find ways to address this matter.    

To answer your question, moving Microsoft 365 Family subscription to your Microsoft Admin Center or Azure portal is not possible because Microsoft 365 Family is for consumer use and it has a different website in terms of managing the subscription. Azure is for business and it also has a different way or website in managing the subscription or licenses.

If you no longer want to use Microsoft 365 Family and you just purchase it within our 30 days refund policy you can contact our accounts and billing department to cancel your subscription and have it refunded then you can proceed in getting a new license with Azure.

Please use this website: Contact Microsoft Support.

NOTE:

  • Kindly sign into your Microsoft Account so you can schedule your call within the day or to chat right away with the available Office Support representative.

  • Hours of operations for our phone team are (All U.S. Pacific Time): * Monday to Friday: 6:00 AM to 10:00 PM & * Saturday to Sunday: 7:00 AM to 6:00 PM while the chat team is 24/7.

Sincerely,       

Juhn Jac,       

Consumer M365 Forum Moderator 

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Hi  Joycerahila,

 

 We have noticed that you haven’t replied to our last responses. We would like to know if the issue you have raised to us still on-going and we also want to know if you're able to contact support?. If yes, please reply back so we can continue discussing your concern.  

 

For more updates and support, you can also follow our office YouTube channel: https://www.youtube.com/user/Microsoft  

  

With respect,   

Juhn Jac,     

Consumer M365 Forum Moderator 

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Hi Joycerahila, 

   

Greetings from the Microsoft Community Forum! Please accept our warmest regards and sincerest hope that all is well.  

 

It has been 72 hours since we’ve heard from you on your recent query. We want to make sure that we can deliver the support you need, and we know this issue you have in this thread may not be resolved yet. As such, we want to share the following support resources where you can get helpful troubleshooting articles, tips, solutions, videos and more.  

   

We recommend that you submit/create new thread using this link if the issue is still unresolved or you have a different or new query since we will now close your thread.   

   

Sincerely,  

Juhn Jac,  

Consumer M365 Forum Moderator  

Microsoft Community  

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Question Info

Last updated December 2, 2021 Views 22 Applies to: