OFFICE STUCK AT "We're getting things ready" (Office for Windows)

I activated my Office 365 Home Subscription and clicked the install button on the page. It downloaded an .exe file and so I clicked it, then an orange box popped up saying "We're getting things ready" and it has been like this for 30 minutes. What do I do? Could this be linked to the fact that I bought the subscription key thing in the U.S. and activated it in the Philippines through telephone activation because it was region locked? (They sent me an email with a link where it just required me to sign in and then it went to the install page)

Using a brand new Surface Pro 4 256gb i5 model

Update: Got past the first orange popup by forcing it to quit and restarting my surface then I got an error and then proceeded to click the help link on the error message then it made me download something and run that thing then now I downloaded the install .exe file again and ran it. Now I'm at the bigger white "Installing Office" with "We'll be done in just a moment" popup with the loading bar thing. I'm stuck at 15%. How long does this usually take and does it require internet? I have **** internet right now because of something called "Asia Pacific Downtime Blah Blah" my ISP keeps telling me.

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Hi Philip,

Thank you for posting your query on Microsoft Office Community.

Are you able to download Office?

The actual download speed of Office depends on the speed of your Internet connection; a broadband Internet connection is recommended for the best download experience.              

Let us know if you need further help.

Thank you.

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That's really not it...My laptop finished in a few minutes. My mom's however stays stuck, and it's the same internet, one computer right after the other.

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Hello,

Let's repair the Office suite following instructions mentioned in the article below and verify the result.

You may refer to the following link for instructions on how to repair the Office suite.

http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

I hope the above information helps. Keep us posted on the status of the issue and we will be glad to offer our assistance.

Thank you.



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In order to repair office, it has to be installed. Like I said, it gets stuck in the beginning of the installation.

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Hi,

Check if the installations shows up in Control Panel. If it does, then try repair as suggested in the previous post. If you don't see the installation which was stuck/interrupted, you can refer the article below to use the Easy Fix tool to remove completely if there are any remains and try re-installing again.

If you have nay queries, do let us know.

Thank you.

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I found it what it was that day. These were the steps:

-ctrl+R

-regedit

-HKEY_CURRENT_USER

-SOFTWARE

-Microsoft

-delete "Office"

-same process for HKEY_LOCAL_MACHINE 

-restart

-follow the same installation instructions of    Office through my email ONLY!

-done

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This is really bad advice unless you really know what you're doing. You're effectively blowing away all Office software from the current machine. If you have only an issue with OneNote, this is an extreme measure.

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i did this but now i cant reinstall office and when i try and i can no longer open word. i tried to do a system restore but my computer has been updated in the last ten days so it wont work. Is there any other options then doing a full reset of my computer?

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did not work for me

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Try running the installer as administrator, right click > Run as administrator. It worked for me. Hope it works for you too.

Cheers,

Aaron

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Last updated May 9, 2024 Views 241,764 Applies to: