Office insists on saving to cloud : d.docs.live.net.... even though OneDrive settings are save documents to 'This PC Only'

Office 365 - spreadsheets & documents - are saving to the cloud (d.docs.live.net......) by default even if the document wasn't originally saved there. 

I want to work on the files locally, and use OneDrive to sync them in the background, not work on a file directly from the cloud. 

  
This happens if it is a new document I have saved to a C: location - it ends up on the cloud. Or occasionally with an old document I've opened from C: then it is saved to the cloud. Sometimes using Autosave. The file location now shows a location that starts with d.docs.live.net. 

If I then save back to the C:, it ends up with conflicts and duplicated files.

I have set OneDrive autosave to be 'This PC Only'. I have 'Saved to computer by default' ticked in all Office programmes and a path on C:. Have even tried changing registry settings. But still a problem. Pretty sure it is an Office not OneDrive problem, but can't be sure.

This is driving me insane. Please help!

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Hi Matthew,

Office apps provide an option where you can choose which folder your files will be saved. The steps below applies for Excel, Powerpoint and Word. Here's how:

  1. Click the File tab, and then click Options.

  2. Click Save.

  3. Under Save workbooks, Save presentations, Save projects, or Save documents, type the path in the Default local file location box.

Once done, try to save files from any Office apps and check whether if it will be saved in your desired location.

Let us know how it goes.

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Unfortunately I'd already done that and pointed to C: but it didn't work.

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Apologies for the delayed response. Should you still experience the issue, we suggest that you repair Office suite. If an Office application isn’t working correctly, sometimes restarting it will resolve the issue. If that doesn’t work, you can try repairing it. Refer to this support article on how to: Repair an Office application.

Try to save files again when you're done repairing Office and let us know the results.

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Hi Jennifer - thanks for replying again. But afraid it hasn't worked. Did a complete repair of office and still today I've had files opened from C:\, I've saved and they have saved directly to OneDrive in the cloud. Arghhhh.

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Since the issue remains the same, you can unlink OneDrive and change location upon set up. Here's how to unlink OneDrive:

  1. In the Notifications area on the bottom of the Windows screen, right-click the OneDrive icon. You might have to click the Show Hidden Icons arrow to find OneDrive.
  2. Click Settings and on the Account tab, click Unlink this PC and then Unlink account.
  3. Once done, set up OneDrive and click on Change location.
  4. Try to save files after you set up OneDrive.

Update us on the results. We'll be glad to help you further.

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Hi Jennifer - tried unlinking the PC and re. setting up the OneDrive location but no difference.

A couple of other observations:

  • I also end up with a duplicate file being saved appended with my PC name.
  • This even happens when I am offline - so the file cannot even be saved to the cloud. And this is the reason I don't what to be saving to the cloud, I travel a lot and am often offline.

This is really frustrating. Hoping you have some other ideas to investigate.

M

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Hi Matthew,

Since you've already tried several troubleshooting steps that were provided, we then suggest to completely uninstall Office 365 using easy fix tool, then install it again and check if it makes any difference.

Uninstall Office from a PC

Please post back with the status of the issue and we will be glad to assist you further.

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Hi Jen

Have just uninstalled and re-installed Office - took ages to reset all my settings.

And no impact. 

This is driving me insane. I cannot have documents saving to the cloud all the time. It is massively inconvenient in all sorts of ways.

Please help quick.

M

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Then this could be related to a corrupted user profile. We suggest toCreate a local user or administrator account in Windows 10 and check if the issue still persists.

Update us with the outcome.

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This appears to be the same problem I'm having and posted about last night. I've gone through suggestions above and made no difference.

Looks like something has changed which is effecting more than 1 user

AH666

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Last updated April 18, 2024 Views 10,191 Applies to: