Ask a new question

office 365 word will not start

I have restarted the computer,  reinstalled office 365, removed several HKEY_CLASSES_ROOT files as well as removed HKEY_LOCAL_MACHINE FILES.  

The system comes up and says that that it failed to shut down properly and ask about opening in safe mode.  I have tried it both ways. In safe mode the screen goes to the Starting.... yet does not go any further.  In safe mode it says that it had a error.

Please help.

I'd suggest doing an online repair of the installation.

The instructions to follow to do this are here:
https://support.office.com/en-us/article/repair...

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Tina, follow these steps to perform a full repair of your Office installation . . .

Open Control Panel - Programs and Features
Click Microsoft Office in the list of installed applications
At the top, click 'Change'
On the resulting dialog, click 'Repair' - choose the online repair, it is a comprehensive fix

That should fix any issues with your Office Installation . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

4 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

If repair do no work try using this tool

https://www.microsoft.com/en-us/download/detail...
Volunteer, No Microsoft Agent.
Feel free to pick a rate if your question is resolved.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Tina!
The symptoms you've described seems to be related to this:
Microsoft Apps Crashing
https://answers.microsoft.com/en-us/msoffice/fo...

Try this: Open the register editor and delete this keys :

(In the search box on the taskbar, type regedit. )

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Licensing\CurrentSkuIdForApp
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Experiment
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentEcs
HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\ExperimentTas

Hope it helps !
Germain N.

6 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated November 12, 2022 Views 5,376 Applies to: