Have you restarted Word? Word uses the Windows default at startup, then retains the current setting (if you change it) as the active printer for the rest of the Word session (unless you change it again). You are unable to change to a different printer?
In that case, you might try starting Word in Office Safe Mode (press Ctrl while Word is loading and answer yes when asked if you want to start in Safe Mode) to see what the situation is there.
Microsoft MVP (Word) since 1999 Fairhope, Alabama USA http://ssbarnhill.com http://wordfaqs.ssbarnhill.com Screen shots captured with TechSmith's Snagit
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Last updated July 12, 2020