Office 365 Video isn’t available Your organization has turned Office 365 Video off for you.

Hi

Unable to open the video on the home page of the portal. Getting the Below Error Message.
All the users are getting the below error message except admins (tenant/site collection).

" Office 365 Video isn’t available

Your organization has turned Office 365 Video off for you. "

We have tried the below solution https://support.microsoft.com/en-us/kb/3080437
Still giving the same problem.

Hi Shree28,
 
Please firstly check the enabling status of Office 365 Videos referring to Disabling or re-enabling Office 365 Video section in this article.
 
Do you directly add the affected users or Everyone except external users group to the Viewers group? If you add the Everyone group, you may directly add some users to the Views group and then ask them to check the outcome.
 
To protect your privacy, I have sent you a private message to collect some tenant information. You can find the message via the URL https://community.office365.com/en-us/user/conversations.
 
Best regards,
Tim

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Hi Shree28,

Have you referred to Tim’s suggestion? If the issue persists, please provide the information we requested via private message.

Please also notify us on the forum if you’ve replied to the private message so that we can know your updates at the same time.

Regards,

Sheen

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hi tim, thanks for your response.

we have checked the status it is enabled.  




we tried adding the affected users directly and also tried everyone except external users group to the viewers group. and asked the users, but still the same result.

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Hi Shree28,

Thanks for your reply.

Could you please send us the tenant information Tim mentioned via Private Message? We may need to engage our relevant team to continue to assist you on this.

Regards,

Hale

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Hi Shree,

If you need further assistance, please provide the information we requested via PM to move forward.

Regards,

Sheen

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I'm also having an issue where we have enabled streaming video through Azure option selected but not even an admin can gain access to 365 video.

Could someone check our tenant please as I don't understand why we can't use this feature.

Regards,

Rob

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Hi Rf.gbhs.co.uk,

We would be happy to assist you in resolving the issue. We'd suggest you post a new thread in our forum so that we can focus on your case and collect your info.

Regards,
Sheen

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Last updated June 17, 2020 Views 1,800 Applies to: