Office 365 PST Import : the importation service is not avalaible for your region (french translation)

Hi.

I've created a new O365 tenant with 10 users. The used license is an Exchange Online Plan 1.

I'm going to O365 admin center -> Data Migration and Upload PST Files

But when i was on Data Governance / Import, i had this message :

The Import service for your region has not been rolled out yet. Please check back after rollout is announced.

I've tried with different license like Office 365 Business Premium with same result.

What is the problem ?

How to resolve it ?

Thanks per advance.

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Hi Jerome,

Based on the error message it’s indicate that the import service for your region has not been rolled out yet. 

However, Network upload is currently available in the United States, Canada, Brazil, the United Kingdom, Europe, India, East Asia, Southeast Asia, Japan, Republic of Korea, and Australia. Network upload will be available in more regions soon.

For your reference see under FAQs: FAQs for using network upload to import PST files


Your time and understanding will be highly appreciated.

Best regards,
Shyamal

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Hello.

It's a french Tenant, so i don't understand why this functionnlity was not available.

I manage some Tenants for my customers. On another one, i've this functionnality.

Perhaps i've mistook something on my configuration to define the good region ???

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Hi Jerome,

Thanks for the update. Regarding “I manage some Tenants for my customers. On another one, I’ve this functionality”, may I know whether the both working and non-working tenants are same the region and Office 365 Business plan subscription (e.g. Office 365 Business Premium)?

Moreover, please provide us with detailed both the tenant information and screenshot about working/ non-working feature via the Private Message for further analysis.

Your time and understanding will be highly appreciated.

Best regards,
Shyamal
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Hi Jerome,

I'm writing to follow up on this thread.  If you need further assistance, please provide us with the information mentioned above at your convenience. 

Best regards,
Shyamal
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Hi Jerome,

Thanks for providing information in the private message. However, I need to do some consult with our team to further analysis. Once we receive any update from the team, we will get back to you within 3 days/as soon as possible.

Your patience and understanding are highly appreciated. 

Best regards,
Shyamal
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Hi Jerome,

Thanks for your patience. Since Microsoft recently started moving core customer data from previous datacenter geo Europe to new datacenter geo France therefore, might be some service tool temporarily unavailable for you, may try few weeks later to check this issue.

In the meantime, please use another way to migrate email data to Office 365 as a workaround if it is acceptable for you. See: Ways to migrate multiple email accounts to Office 365

Your cooperation and understanding are highly appreciated.

Best regards, 
Shyamal
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Hi Jerome,

Do you have any further question?

Best regards, 
Shyamal
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Hi,

Sorry about no answer.. I was out of office for hollydays.

Do you know when this functionnality will appear for the Tenant store in the new datacenter ?

In all case, thanks.

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Hi Jerome,

Thanks for the reply. As I said above, you may check few days later to see whether the import service available for your region. 

If the issue still exists, please let us know. In the meantime, we will keep doing some search on our side to see if we can find relevant information.

Your time and understanding will be highly appreciated.

Best regards,
Shyamal
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Hi Jerome,

Thanks for the reply. As I said above, you may check few days later to see whether the import service available for your region. 

If the issue still exists, please let us know. In the meantime, we will keep doing some search on our side to see if we can find relevant information.

Your time and understanding will be highly appreciated.

Best regards,
Shyamal

hello,

5 month later and still not available ??

is it a joke?

is there a way to change geo tenant

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Last updated June 22, 2020 Views 2,223 Applies to: