Office 365 ProPlus error 0xc0000142

Hi,

My customer's laptop is receiving this error every time I try to start any Office 365 ProPlus program - Word, Excel, Powerpoint, etc.

If I do an SFC /SCANNOW, it fixes the problem temporarily, and I can use any Office program.  However, after I reboot the system (Windows 10 release 1703), the same problem occurs.  

This laptop has very limited free space on the boot drive - about 3 GB.  This has interfered with processing Windows and Office updates.  I am in the process of upgrading the drive.  Could that be an issue?

Thanks,

Lou  : ) 

Answer
Answer
Hello Lou,

This is a known issue it is marked as fixed a couple month ago by updating Office.

Do you know what is the current version installed?

Try to update it

1. Open any Office 2016 app, such as Word, and create a new document.

2. Go to File > Account (or Office Account if you opened Outlook 2016).

3. Under Product Information, choose Update Options > Update Now.

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Question Info


Last updated April 15, 2025 Views 164 Applies to: